Service Delivery Manager

We are seeking a Service Delivery Manager/Director with professional services delivery experience to join our CGI team in support of a large Global Managed Services project. Storage and infrastructure knowledge is nice to have. This role is accountable for delivering high-quality services, driving operational excellence, and leading a high-performing field delivery team. You will oversee end-to-end service delivery for our client, responsible for day-to-day operations, client management and team management - with a strong emphasis on governance, consistency, and performance. In addition, you will partner closely with offshore teams to ensure delivery continuity, alignment, and seamless execution across global resources. The ideal candidate combines strong leadership capabilities with hands-on delivery oversight, customer engagement skills, and the ability to scale service operations in a fast-paced, client-facing environment.

Work Location :

Preference for candidates located near Research Triangle Park (RTP)- Raleigh / Durham / Cary / Morrisville / Chapel Hill or San Jose, CA. If close to a CGI office, the individual should be willing to attend in-person stakeholder meetings as needed and work from the CGI office two days per week.