Digital Experience Delivery Lead

Must Have Technical/Functional Skills

• Release Governance & Hypercare Management
• Defect Lifecycle Management & SLA Enforcement
• RAID Framework Ownership & Risk Escalation
• Cross-Functional Delivery Leadership
• Vendor & PMO Coordination
• UAT Support & Go-Live Readiness
• Executive & Stakeholder Communication Roles & Responsibilities
• Lead end-to-end release governance and Hypercare operations for multi-project digital releases.
• Plan and execute post-go-live stabilization activities, including daily triage, remediation tracking, and closure validation.
• Enforce SLA adherence for defect resolution and stabilization milestones.
• Own the defect lifecycle from identification through closure across UAT and production environments.
• Coordinate defect remediation with vendor engineering teams and internal technology partners.
• Track, report, and validate defect closure metrics to ensure measurable quality outcomes.
• Own and maintain RAID logs (Risks, Assumptions, Issues, Dependencies) across digital initiatives.
• Proactively identify risks, escalate blockers, and drive mitigation strategies.
• Establish and maintain standardized RAID governance frameworks and escalation paths.
• Act as the primary delivery coordination point between IT, PMO, product owners, business stakeholders, and vendors.
• Facilitate daily and weekly forums for issue resolution, release readiness, and executive updates.
• Ensure alignment across parallel initiatives within a shared release window.
• Develop and distribute release communication packages, including deployment notices, Hypercare updates, and stakeholder readiness communications.
• Create executive-ready dashboards and reporting for delivery status, defect trends, and stabilization progress.
• Leverage Microsoft Teams, SharePoint, Excel, and PowerPoint to enable transparent collaboration.

Salary Range $120,000 -$128,000 years

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Pr otection.

Convenience & Professional Growth:

Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-DNI