Manager - Logistics & Fulfillment

Logistics & Fulfillment Manager Key Resin Company, a high‑performance epoxy resin flooring manufacturer, is seeking a Logistics & Fulfillment Manager to join our team at our Batavia, Ohio facility. This role is responsible for coordinating daily logistics and order fulfillment activities in a fast‑paced, chemical manufacturing environment. This is an excellent opportunity to join a smaller, stable, and growing company with a strong commitment to safety, quality, and customer service. Position Summary The Logistics & Fulfillment Manager oversees daily logistics and order fulfillment operations, including picking, shipping and receiving to ensure customer orders are shipped accurately and on schedule. This role provides direction and support to outbound shipping personnel and works closely with production and warehouse teams. Key Responsibilities Coordinate daily logistics and order fulfillment activities to meet customer ship dates Release, prioritize, and manage customer orders based on production and inventory status Serve as the primary liaison between production, warehouse, transportation providers, and customers Book and coordinate inbound and outbound freight, including customer pickups Assist with setting packaging priorities to support timely shipments Prepare international shipping documentation and ensure regulatory compliance Resolve shipping, order, and delivery issues, including shortages and expedited requests Troubleshoot SAP issues impacting order fulfillment and delivery posting Assist in monitoring warehouse inventory levels and communicate fulfillment needs Ensure compliance with safety and regulatory standards Qualifications Minimum of 4-6 years of experience in logistics, fulfillment, or operations within a manufacturing or industrial environment Experience coordinating freight, resolving fulfillment issues, and working cross‑functionally with production and warehouse teams ERP system experience required; SAP strongly preferred College degree preferred; equivalent combination of education and experience will be considered Skills & Success Factors Strong communication and interpersonal skills Customer‑focused mindset with professional problem‑resolution abilities Highly organized with strong attention to detail Able to manage multiple priorities in a dynamic environment Self‑directed with sound judgment and problem‑solving skills Collaborative approach and willingness to be hands‑on when needed Eagerness to learn our products and industry Benefits Key Resin Company offers a comprehensive benefits package including: Medical, dental, and vision insurance Company‑paid life and disability insurance Paid time off including paid parental and volunteer leave 401(k) with company match and Pension plan