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Senior Manager

Job

PNC

Coopersburg, PA (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/2/2026

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Job Description

Senior Manager - Customer Focus - 4992 Coopersburg, PA 22 May 2026 22586239 Summary Coopersburg, PA In-Person Competitive Salary 1 Years Experience Master's degree No Commission 40.00 hours per week / Day Shift / Full-Time Description Lutron Electronics Company, Inc Senior Manager -

Customer Focus US-PA-Coopersburg Job ID:

2026-4992

Type:

Regular Full-Time # of

Openings:

Category:

Corporate Operations Corporate Headquarters Overview Lutron Electronics, Inc. is seeking a senior supply chain leader in our world headquarters in Coopersburg, PA to become our Senior Manager - Customer Focus. In this role, you will impact customer delivery performance across our Windows Systems, Intelligent Lighting, and Commercial businesses. Additionally, you will lead a customer-focused team responsible for ensuring reliable on-time delivery, accurate ship date commitments, and an exceptional customer experience in a highly customized, make-to-order manufacturing environment. In this critical position, you will serve as the connection point between customer-facing teams and supply chain operations, driving cross-functional alignment, delivery recovery, and long-term process improvements. The role offers high visibility, significant influence, and the opportunity to shape the future state of delivery excellence across a global, multi-site leader in lighting and shading solutions. Responsibilities Own customer delivery performance and ship date accuracy across the business by leading and developing a customer-focused team Collaborate with leadership across Sales, Customer Service, IT, Supply Chain, Operations, and Engineering in a matrixed organization to align priorities, shape strategies, drive initiatives, and ensure delivery excellence Lead cross-functional reviews to develop delivery recovery plans and resolve customer delivery challenges Own and continuously improve Available-to-Promise and estimated ship date communication Balance customer demand and production levels across multiple manufacturing sites Improve visibility and information flow across the end-to-end order lifecycle Analyze trends and recurring delivery issues to drive sustainable supply chain improvements Partner with data teams to develop models that project future delivery performance Manage third-party logistics (3PL) delivery performance and customer experience Monitor delivery performance, identify risks, and proactively address potential delivery issues Qualifications Bachelor's degree in Supply Chain Management, Business, or a related field (Master's preferred) 15+ years of experience in supply chain management, operations, data analytics, or related disciplines 7+ years of experience building and leading View the full job description https://www.click2apply.net/bnEBxDf4PxAx1UrqMi7EDQ. Equal employment opportunity, including veterans and individuals with disabilities.

PI284758411 11-3071.04

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