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Job Description
Delivery Manager-Field Support Pleasanton
CA - USA
Apply Now a day ago
Preferred Skillsets:
Technical Experience:
Maintain awareness of new and emerging wireless technologies and the potential application on client engagements. Software or hardware design process, testing and product life cycle management. Cloud, networking, and server system technologies. Asset management. Forward and reverse logistics (RMA/Returns). Enterprise infrastructure project planning, release management and help desk. Vendor compliance management & program governance via KPI metrics.
Preferred Skillsets:
Project Management Experience:
Project transition, staging management, Field Support management, service helpdesk management. Best practices, work instructions, processes, tools, timely deliveries with proactive approach towards resolutions. Strategy and synergy - identify the right resource & new delivery methodology. Effective decision making and excellent written and verbal communication. Gather, analyze, and define business requirements, create global metrics, trends, charts etc. Establish & implement effective programs and processes. Good in Communication, presentation, interpersonal skills and Stakeholder engagement.
Job Responsibilities:
Best practices, work instructions, processes, tools & ensuring high quality and timely deliveries. Network performance assessment, audits, deployment/implementation/testing projects Strong analytical skills and coordination with cross-functional teams. Project forecasting, Planning, and Effective managing of a project team for a successful project delivery with the highest customer satisfaction Manage a large team to provide single point ownership for the service delivery in the area of infrastructure delivery management Services. People, performance & vendor management. Oversee the safety of the team and implement safe working environment & practices. Flexibility working in shift hours. Work on new projects, RFP, SOW, transition, and go-live support. Prepare and update documents like SOP, MOP, swimline process diagrams, etc. Adhere to ITIL standards and establish & implement effective programs and processes. Build a strong relationship with customer and other stakeholders Best practices, work instructions, processes, tools & ensuring high quality and timely deliveries.
Customer Governance and Reporting Equivalent Qualifications:
Bachelor's in information technology or equivalent. PMP, Six Sigma, ITIL, or CTPM certification or equivalent. Agile project manager, scrum master, or equivalent. Cloud technology, CCNA, JNCIA certification, or equivalent. Global customer handling and stakeholder engagement experience Global team management and customer
Work Experience:
12+ years of experience in enterprise IT infrastructure, data center infrastructure, the telecom industry, or equivalent. 10+ years of experience leading global project managers and engineering teams, delivering business value using technology solutions in the high-tech operations space. 4+ years of experience managed services / SLA-based deliverables Mandatory Skills IT Infrastructure/Data Center Operations/Network Deployment/Service Delivery/Program Management/Vendor Management/SLA Governance/ ITIL/PMP/Agile/Asset Management/Logistics/KPI Reporting/Stakeholder Engagement/Cloud Technologies/Managed Services. Job Number
JO-2606-38122
Job Function Operations Experience 10 - 12 years Work Type Remote Employment Type Full Time Salary
