Job Posting:

Operations Associate Company:

Prime Logistics Group Location:

Hybrid (Field & Remote)

Schedule:

Full-Time |

Sunday-Thursday Benefits:

Health, Dental, Vision | Career Growth Opportunities About Prime Logistics Group Prime Logistics Group is a leading logistics provider focused on last-mile delivery solutions. We partner with major retailers to streamline supply chain operations and ensure efficient carrier performance. Join a company that values reliability, accountability, and continuous improvement. Position Overview We're looking for a highly organized and customer-focused Delivery Operations Coordinator to support our day-to-day delivery operations. In this role, you'll act as a critical link between our delivery teams, customers, and internal management—ensuring smooth logistics, timely communication, and an exceptional delivery experience. Key Responsibilities Work Tuesday through Saturday, managing daily logistics and carrier operations Oversee loadout operations 5 days/week at the client store dock, assisting and coordinating with carriers Daily Support & Customer Interaction Remotely assist delivery teams at load-out when the manager is unavailable, including: Failing incorrect orders Checking for cancellations or app-related issues Follow up with customers post-delivery (same day) to gather feedback and encourage survey completion Answer inbound calls and assist with customer inquiries Support follow-up communications with partners Dispatch & Delivery Coordination Monitor delivery team schedules to ensure on-time arrivals for each stop Proactively communicate with customers if a delivery team is running behind schedule Resolve real-time issues related to delivery status, ETA inquiries, and general delivery concerns Assign and manage delivery routes using Fareye during manager PTO or as needed What We're Looking For Strong organizational and multitasking skills Excellent verbal and written communication abilities A proactive and solutions-oriented mindset Comfortable working in a remote support environment Basic experience with logistics, dispatch, or delivery software (Fareye experience a plus) Previous customer service or operations support experience preferred Nice to Have Experience in retail logistics or last-mile delivery operations Bilingual communication skills What You'll Need Reliable internet connection (for remote support) Strong sense of accountability and ownership of tasks Qualifications Previous experience in logistics, delivery operations, or transportation management Strong organizational and leadership skills Ability to work in a fast-paced, physically active environment Comfortable using routing/dispatch systems and tracking tools Excellent communication and problem-solving skills Spanish-speaking ability is a strong plus Flexibility to work a non-traditional schedule (Tuesday-Saturday)

Job Type:

Full-time Pay:

$38,000.00 - $43,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Elizabeth, NJ 07201