A Distribution Center Manager oversees day-to-day workflow and employees of a distribution center. This includes tasks like receiving, storage, shipping, and expense management. May involve management of suppliers.
La Vergne, TN Job Details Full-time 2 days ago Qualifications Health Care Logistics Computer operation Team member evaluation Variance analysis Standard Operating Procedures (SOPs) implementation Warehouse management experience Coaching Performance management strategy ERP systems Warehouse management system Employee relationship building Team development Supervising experience Professional development support Distribution management Leading team collaboration initiatives Productivity software Managing teams as a warehouse supervisor Standard operating procedures (SOPs) Team motivation (leadership skill) Standard operating procedures drafting Team building
Full Job Description Job Summary:
The Manager, Operations leads 1st shift for NDC's Master Distribution operation in La Vergne, TN. This position leads a team of 70 people, including 3 supervisors and 1 trainer as direct reports. Activities encompass receiving, putaway, picking, packing, and shipping. The Manager, Operations is responsible for ensuring excellence in customer experience, a safe workplace, operational efficiencies and financial performance, building a high-performing team and positive work environment, and maintaining compliance with regulatory and quality management system standards. This role will also partner with key stakeholders across the company.
Key Responsibilities:
Achieve the safety, customer experience, quality, cost, continuous improvement, talent management, compliance, and inventory accuracy objectives. Ensure metrics and leading indicators are reviewed at the appropriate cadence. Analyze variances, understand root causes, and implement corrective actions. Support business growth by fully understanding new customer business requirements and implementation plans. Ensure the right people, processes, IT enablement, and metrics are in place to execute flawlessly. Create the conditions that enable team members to succeed, learn, and enjoy their work. Provide ongoing development, coaching, and performance management. Build a high-performing and empowered team. Lead the distribution center associates, partner with stakeholders across the company, and manage customer relationships in a manner where people consistently experience you in a positive way. Champion continuous improvement and empower people within the distribution center and across the company to help identify opportunities, develop and execute implementation plans, and drive meaningful improvements. Achieve a safe workplace and culture that is OSHA compliant and by advocating training, safety talks and walks, and best practices. Ensure compliance with regulatory (e.g., FDA) and
ISO 9001
quality management system standards. Make sure the physical condition of the distribution center and equipment are properly maintained.
Required Qualifications:
Bachelor's degree or equivalent experience. 8+ years experience working in a distribution center with progressive responsibilities over time, including 5+ years leading people. Experience working in a healthcare / medical / pharmaceutical distribution center is preferred. Demonstrated track record of utilizing metrics and delivering results with respect to labor productivity, customer experience, quality, and safety. Adept at building a high-performing team through team building, coaching and developing associates, motivating and inspiring team members, and assessing and managing associate performance against expectations. Computer literacy and proficiency with Microsoft Office, a warehouse management system (WMS), and an enterprise resource planning (ERP) system is required. Experienced in creating, implementing, and sustaining standard operating procedures. Firsthand experience working in an
ISO 9001
certified facility is a plus. Bi-lingual (English and Spanish) capability is a plus.
Competencies:
Customer focus Results-driven Utilizing metrics, understanding variances and root causes, and taking corrective actions Directing others Excellent soft skills and interpersonal dynamics Process management
Detail-oriented Attributes:
Leadership presence balanced with humility Maintains a positive attitude and fosters a positive work culture Strong work ethic, "can do" attitude, and "roll-up your sleeves" mentality Transparent and fact-based Passionate and energetic with the ability to inspire Collaborative and consistently builds positive working relationships
About The Company:
NDC (https://www.ndc-inc.com/) is headquartered in Nashville, TN and for over 70 years has been a leading healthcare distributor and supply chain solutions provider. The company partners with manufacturers, distributors, GPOs, and providers to provide patients with the products they need to improve their quality of life.
