Job ID:

44356

Location:

LRQA

• Houston
• 2500

CityWest B Position Category:

AssessorsPosition Type:

Employee RegularAssessor Manager

• Retail & Hospitality

Location:

USA (Home Based)Reports to:

Service Delivery Manager, Retail & HospitalityMatrix Reporting:

Global Operations ManagerDirect Reports:

US & Canada Lead Auditors Role Purpose:

Lead the delivery of Retail & Hospitality assurance programmes across the United States and Canada, ensuring operational excellence, effective auditor management, capacity planning, and successful client delivery. Manage and develop regional Lead Auditors while supporting business growth, service quality, and customer satisfaction across North America.

Key Responsibilities:

• Lead the delivery of Retail & Hospitality assurance programmes across the USA and Canada.
• Manage and develop the regional Lead Auditor team.
• Ensure audit schedules, resource allocation, and customer commitments are achieved.
• Drive auditor utilisation, capacity planning, recruitment, and competence management.
• Act as the primary escalation point for operational and delivery issues.
• Support mobilisation of new clients and expansion of existing programmes.
• Work closely with the Service Delivery Manager, Global Operations Manager, and Business Support teams to deliver a consistent customer experience.
• Monitor operational performance across a growing portfolio of North American customers.
• Support business growth, service excellence, and delivery performance across the region.

What You'll Bring:

• Experience managing auditors, assessors, inspectors, or operational field teams.
• Strong understanding of audit delivery, planning, scheduling, and resource management.
• Excellent organisational, leadership, and stakeholder management skills.
• Experience working within food safety, hospitality, retail, restaurant, supply chain, or assurance environments.
• Ability to manage remote teams across multiple locations.
• Qualified Food Safety Auditor.
• Experience working with multi-site restaurant, retail, or hospitality clients.
• Knowledge of contractor auditor management and regional delivery models.
• Ability to lead operational performance across the USA and Canada.
• Experience supporting customer delivery, resource planning, and service excellence initiatives.

Who are LRQA? LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth. Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services.

Our purpose is simple:

to help businesses build a safer, more secure, and more sustainable future.

What We Offer:

Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package. Pre-Employment Checks If you are successful in securing a role with us, we may carry out pre-employment checks, as permitted by local law, including verification of identity, right to work, employment history, education, and criminal records where applicable. These checks are conducted by our trusted screening partner, Cfirst, in compliance with applicable data protection laws. Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only as required. For questions about the screening process, contact Onboarding@lrqa.com , For queries regarding your personal data, contact dataprotection@lrqa.com At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage. We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive. Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here. All rights reserved. Terms of use. Privacy Policy.