Customer Delivery Lead

Customer Delivery Lead NOKIA Networks -

Clyde Hill, WA Posted:

3/20/2026 -

Expires:

6/18/2026

Job ID:

293295020 Job Description This role is pivotal in ensuring overall customer satisfaction and managing Nokia's financials, including revenues, sales margin, costs, and cash collection for hardware, software, and services. Ensure Delivery of projects in line with customer contracts and Nokia's delivery model, processes, and tools for large business volume and/or high complexity and/or geographical distribution

Project Preparation and Execution:

• PreSales (PEO Role): Supporting offer development, pre-contract planning and Complete S2D Handover

Operational and Financial Objectives:

Achieve operational and financial objectives.

Transformation Measures:

Implement transformation measures and achieve projected benefits.

Supplier Management:

Implement supplier scorecards and manage claims.

Performance Feedback:

Provide project performance feedback.

Customer Satisfaction:

Ensure high levels of customer satisfaction through effective project management and communication.

Project P&L Ownership:

Responsible for the profit and loss of the project for large business volume and/or high complexity and/or geographical distribution.

• Process Adherence:

  Ensure adherence to sell/execute processes and tools.

• Performance Reviews:

  Conduct project portfolio performance and services performance reviews.

• Customer Interface:

  Act as the primary point of contact for the customer.

• Supplier Performance:

  Ensure that Project Team tracks supplier operation performance against agreed metrics.

• Feedback and Escalations:

  Manage feedback and escalations from the customer or internal.

• Inventory Management:

  Ensure that Excess & Obsolete inventory items are under control and properly managed.

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Resource Management:

Guide and secure delivery resourcing." Typically requires 10-12 years extensive relevant experience and/or a graduate / postgraduate equivalent degree. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. Learn more about life at Nokia. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Job Summary Veteran Preference Company Details Company NOKIA Networks Industry Semiconductor and Related Device Manufacturing Job Information Location Clyde Hill, WA Job Type Full Time Employee Experience 7+ to 10 Years Job Position 1 Position(s) Open Salary/Wage $144,928.00 - $238,096.00 /year Duration Over 150 Days Additional Information Federal Contractor Yes Affirmative Action Plan No