Warehouse Manager

Warehouse Manager Sturm Heating and Air Conditioning

• 3.4 Spokane, WA Job Details Full-time $75,000
• $92,000 a year 6 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Professional development assistance Qualifications Vendor relationship building Safety regulations Full Job Description Warehouse & Operations Manager HVAC Contractor
• Spokane, WA
• Full-Time, Exempt Reports to: President / General Manager

Direct Reports:

Warehouse Staff, Drivers About the Company We are a growing $15 million HVAC contracting company headquartered in Spokane, Washington, serving residential and commercial customers across the Inland Northwest. Our team of skilled technicians, installers, and support staff is committed to delivering exceptional comfort solutions. As we continue to scale, we are seeking an experienced Warehouse & Operations Manager to lead our supply chain, fleet, and warehouse operations with precision and accountability. Position Summary The Warehouse & Operations Manager is a critical leadership role responsible for the end-to-end management of our warehouse facility, parts inventory, and service fleet. This individual will ensure parts and equipment are accurately stocked, efficiently distributed to field crews, and that our fleet of service vehicles operates at peak performance. The ideal candidate brings deep experience in the trades or HVAC industry and thrives in a fast-paced, operationally driven environment. Core Responsibilities Warehouse Operations Direct all daily warehouse operations including receiving, put-away, picking, staging, and shipping of HVAC parts and equipment Maintain a clean, organized, and OSHA-compliant facility at all times Develop, document, and enforce standard operating procedures (SOPs) for all warehouse functions Manage hazardous materials handling and EPA refrigerant compliance protocols Coordinate parts staging and delivery scheduling to align with service dispatch and installation crews Lead continuous improvement initiatives to reduce waste, increase throughput, and improve accuracy Inventory Control Oversee warehouse management system (WMS); maintain min/max stocking levels for all SKUs Achieve and sustain inventory accuracy of 98% or greater Conduct regular cycle counts and manage the annual physical inventory process Manage supplier relationships, purchase orders, and vendor performance scorecards Maintain shrinkage below 1% of total inventory value annually Identify slow-moving or obsolete inventory and execute disposition strategies Ensure all parts are properly labeled, binned, and tracked in the WMS Fleet Management Manage a fleet of 8-20 service, installation, and delivery vehicles across the Spokane region Develop and execute preventive maintenance schedules; minimize vehicle downtime Implement and manage GPS/telematics systems for route optimization and driver accountability Ensure full DOT compliance including driver logs, MVR monitoring, and vehicle inspections Manage fuel card program, vehicle insurance, registration, and licensing Track and report cost-per-mile metrics; identify and execute year-over-year cost reduction opportunities Oversee vehicle acquisition, disposition, and lifecycle planning in coordination with ownership Team Leadership Hire, train, coach, and evaluate warehouse staff and drivers Foster a culture of accountability, safety, and continuous improvement Conduct regular team huddles, safety briefings, and performance reviews Partner with HR to manage scheduling, overtime, and disciplinary actions Financial & Reporting Own the warehouse and fleet P&L; develop and manage annual budgets Deliver monthly KPI reports to ownership covering inventory accuracy, fleet costs, fulfillment rates, and headcount Identify cost-saving opportunities across procurement, logistics, and operations Participate in strategic planning discussions with senior leadership Required & Preferred Qualifications Required Preferred 5+ years of warehouse or operations management experience Proven inventory control track record (98%+ accuracy) Fleet management experience (DOT knowledge required) Proficiency with WMS, ERP, or inventory software Strong Microsoft Excel or Google Sheets skills OSHA 30 certification or willingness to obtain within 90 days Valid Washington State driver's license with clean MVR Demonstrated team leadership and staff development experience Experience in HVAC, plumbing, electrical, or mechanical contracting Familiarity with refrigerant handling / EPA Section 608 regulations Experience with Service Titan, Dispatch Track, or similar platforms Bilingual English/Spanish Associate or bachelor's degree in supply chain, Business, or related field Six Sigma, Lean, or other process improvement certification Experience managing a fleet of 15+ vehicles Key Performance Indicators (KPIs) Performance will be evaluated against the following metrics, which are also tied to the annual incentive bonus: Component Amount / Detail Notes Inventory Accuracy 98% Measured via cycle counts & year-end physical Order Fill Rate 95% Parts available at time of technician request Inventory Shrinkage < 1% annually Percentage of total inventory value Fleet Uptime 92% Vehicles available and road-ready Cost-per-Mile YoY reduction Total fleet operating cost ÷ total miles driven Safety Record Zero preventable accidents Vehicle & warehouse incidents Team Retention 80% annual Warehouse and driver staff retention rate On-Time Parts Staging 95% Parts staged prior to technician departure Compensation & Benefits Base Salary Component Amount / Detail Notes Entry Level (3-5 yrs) $75,000

• $80,000 Meets minimum qualifications Mid-Level (5-8 yrs) $80,000
• $87,000 Demonstrated results in comparable role Senior Level (8+ yrs) $87,000
• $92,000 HVAC/trades industry experience preferred Annual Performance Bonus (up to 12-18% of base salary) 5-6% for operational KPIs (on-time fill rate, safety record, shrinkage) 4-5% for fleet cost efficiency and uptime targets 3-4% for inventory accuracy of 98% or greater 2-3% for team retention and zero-preventable-accident safety record Benefits Package Medical, dental, and vision insurance — Base plans are 100% of employee premium covered by company 401(k) retirement plan with 4% employer match, starts 90 days after start date Paid time off:

Vacation Accrual Rates:

0-2 years: 40 hours/year (1.67 hours per paycheck for semi-monthly payroll or 0.77 hours per payroll per payroll per payroll per paycheck for weekly payroll) 3-6 years: 80 hours/year (3.33 hours per paycheck for semi-monthly payroll or 1.54 hours per paycheck for weekly payroll) 7-10 years: 120 hours/year (5 hours per paycheck for semi-monthly payroll or 2.31 hours per paycheck for weekly payroll) 10+ years: 160 hours/year (6.67 hours per paycheck for semi-monthly payroll or 3.08 hours per paycheck for weekly payroll) 6 paid company holidays and 1 Personal Day Trade certification and professional development reimbursement Physical Requirements & Work Environment Ability to lift up to 75 pounds occasionally; 50 pounds regularly Frequently standing, walking, bending, and reaching in a warehouse environment Exposure to varying temperatures (warehouse, outdoor environments, service vehicles) Occasional travel to customer sites, satellite locations, or vendor facilities within the Spokane region Must be able to safely operate a forklift and/or pallet jack (certification provided if needed) How to Apply Qualified candidates are encouraged to submit the following to our hiring team: Resume highlighting relevant operations, fleet, and inventory management experience Brief cover letter describing your experience managing a fleet and inventory system Three professional references (at least one from a direct supervisor) We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.