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Import/Export Manager
Job
AppleOne
City of Industry, CA (In Person)
Full-Time
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Job Description
Job Summary We are seeking an experienced Import/Export Manager for a direct hire opportunity in Brea, CA. This role is ideal for a freight forwarding and logistics professional with strong ocean and air import/export expertise, proven leadership experience, and the ability to drive operational excellence across a customer service team. The Import/Export Manager will lead a team of 5 Customer Service Representatives, oversee freight forwarding operations, improve department processes, and serve as a key point of contact for customers on freight-related matters. This is a highly visible leadership role with the opportunity to shape local operational strategy, improve end-to-end shipping workflows, and support business growth in a dynamic logistics environment. This opportunity offers a collaborative team setting, strong operational visibility, and the chance to work closely with leadership, customers, overseas partners, and cross-functional departments. The right candidate will thrive in a supportive, performance-focused culture where communication, accountability, teamwork, and continuous improvement are valued. Key Responsibilities
- Lead and plan daily freight forwarding operations for a team of 5 Customer Service Representatives, ensuring high-quality service and operational performance.
- Design, implement, and enforce department policies, procedures, workflows, and process improvements to increase efficiency and transparency.
- Serve as a direct customer contact for freight matters, propose value-added solutions, and support customer retention through excellent service.
- Develop local operational strategy, support new freight business implementation, and collaborate with internal departments and overseas entities.
- Monitor monthly targets, freight KPIs, customer expectations, escalations, and compliance with customer Standard Operating Procedures.
- Manage, coach, motivate, and develop team members while ensuring compliance with company standards, conduct expectations, and legal requirements.