Senior Operations Manager - Reverse Logistics

Lead. Transform. Deliver Impact. Are you ready to take charge of a high-impact operation and reshape the culture of a major distribution hub? Ingram Micro is seeking a dynamic Senior Manager of Operations to lead our Reverse Logistics division in Hebron, KY—a critical role focused on returns processing, refurbishment, and sustainable value recovery. This is your chance to create a positive, engaged workplace culture while driving operational excellence and financial performance for one of the world's largest technology and supply chain solutions providers.

What You'll Do:

Lead Reverse Logistics Operations:

Oversee all aspects of returned product flow—inspection, testing, repair, repackaging, and storage—ensuring accuracy, efficiency, and compliance.

Drive Culture Transformation:

Build a high-performing, engaged team by fostering collaboration, accountability, and a sense of purpose. Your leadership will turn a challenging environment into a thriving, positive workplace.

Financial Accountability:

Own P&L responsibility for the reverse logistics operation, ensuring cost control, budget adherence, and profitability targets are met.

Optimize Processes & Space:

Implement best practices for sustainability, cost reduction, and operational efficiency while maximizing warehouse space utilization.

Strategic Impact:

Influence operational plans and strategies that improve customer satisfaction, reduce costs, and enhance value recovery.

Continuous Improvement:

Monitor KPIs, identify opportunities for improvement, and lead initiatives that elevate performance and employee engagement.

What We're Looking For:

Culture Champion:

Proven ability to motivate teams, build trust, and create an inclusive, positive work environment .

Financial Leader:

Strong experience in P&L management, budgeting, and financial analysis within operations.

Experienced Operator:

8+ years in operations management, with at least 5 years in reverse logistics or related fields.

Team Builder:

Track record of developing talent and managing through subordinate managers.

Strategic Thinker:

Skilled in implementing operational strategies and driving change.

Qualifications:

Bachelor's degree required; advanced degree preferred. Expertise in reverse logistics, sustainability, and process optimization. Exceptional communication and interpersonal skills to influence at all levels. Why Join Us?

Impact:

Your leadership will directly shape the culture and success of our Hebron site.

Innovation:

Work with cutting-edge technology and sustainability initiatives.

Growth:

Opportunities for career advancement within a global organization.

Competitive Package:

Comprehensive benefits, performance incentives, and more.