Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations.
Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately each DS to meet and exceed business plan
Problem-solves for closing gaps between performance and goals
Will set and clarify requirements and expectations for Senior Operations, Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Senior Ops and Ops Managers accountable for their performance and the performance of their departments
Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
Presents operational metrics regularly to the senior leadership team
Hires and develops top talent. Creates and implements a talent plan for each site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
Leverages the Senior Ops, Ops, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
Cultivates strong culture and engagement throughout all levels of the delivery station teams
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives Basic Qualifications
Bachelor's degree or equivalent, or 2+ years of Amazon experience
7+ years' direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
Demonstrated track record of delivering performance and financial based results in high pressure environments
Experience with performance metrics and process improvement and lean techniques
Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
Excellent communication skills (including local language and English, written and verbal)
Experience managing third party resources on a regional/national scale
Experience managing contingent workforce in a business with peak seasons
Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays Preferred Qualifications
Degree in Engineering, Operations or related field and MBA preferred
Experience in a startup environment
Ability to handle changing priorities and use good judgment in stressful situations
Interest in long-term career development Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MA, Revere

135,000.00
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