Location:

200 Miller Place, Syosset, NY 11791

Pay:

Competitive Salary (Based on Experience)

Job Type:

Full-Time Join ETHO Fleet LLC! ETHO Fleet LLC is a fast-growing Amazon Delivery Service Partner (DSP) operating out of Syosset, NY. We're looking for an experienced, results-driven Operations Manager to lead our daily delivery operations, develop high-performing teams, and drive operational excellence.

As an Operations Manager, you'll play a critical role in achieving Amazon Fantastic Plus performance improving driver engagement, maintaining safety standards, and delivering an exceptional customer experience. If you're passionate about coaching people, using data to drive decisions, and leading from the front, we'd love to meet you. What You Will Be Doing Manage day-to-day operations for a team of 40-60+ delivery associates. Lead daily stand-up meetings and dispatch operations. Own the Amazon DSP Scorecard by monitoring performance metrics and implementing coaching plans to improve safety, quality, productivity, and customer experience. Conduct regular one-on-one coaching sessions with drivers using scorecard data, Netradyne events, Mentor performance, and customer feedback to improve individual and team performance. Monitor on-time delivery, route completion, attendance, safety scores, DCR, CDF, POD quality, and customer feedback. Lead dispatchers, shift leads, and delivery associates. Recruit, onboard, coach, develop, and retain high-performing drivers. Develop staffing plans and scheduling strategies based on route forecasts. Oversee fleet maintenance, inspections, registrations, fueling, and damage management. Conduct ride-alongs and field observations to reinforce safe driving and delivery best practices. Identify operational challenges and implement continuous improvement strategies. Utilize Excel dashboards and reporting tools to improve efficiency. Partner with ownership to develop action plans that achieve and maintain Fantastic Plus performance. Ensure compliance with Amazon policies, DOT regulations, and company safety standards. What You Will Bring Required Qualifications Minimum 2 years of leadership experience in logistics, transportation, warehousing, distribution, or a related industry. Experience managing hourly employees in a fast-paced environment. Strong Microsoft Excel, Outlook, and reporting skills. Basic understanding of fleet and vehicle operations. Proven ability to analyze operational metrics and translate data into actionable coaching. Strong conflict resolution, communication, and leadership skills. Experience improving safety performance and driver engagement. Ability to thrive in a fast-paced, constantly changing environment. Preferred Qualifications Amazon DSP, courier, transportation, or trucking industry experience. Experience with Amazon DSP Scorecards, Cortex, Mentor, Netradyne, or similar fleet management tools. We're Looking For Someone Who Leads with integrity and accountability. Believes safety always comes first. Coaches people instead of simply managing them. Makes data-driven decisions. Builds high-performing teams through trust, recognition, and consistency. Takes ownership and isn't afraid to jump in when needed. Creates a positive culture where people enjoy coming to work. Benefits Performance Bonus Program (Fantastic Plus Achievement) Career Advancement Opportunities Health Insurance Paid Time Off (PTO) Leadership Development Why Join ETHO Fleet LLC? At ETHO Fleet LLC, we believe our success starts with strong leadership. We invest in our managers by providing opportunities for growth, leadership development, and performance-based rewards. If you're looking for a career where your leadership directly impacts business success and team development, this is the opportunity for you. In Person Work Location 200 Miller Place, Syosset, NY 11791 Apply Today! If you're an experienced operations leader with a passion for logistics, coaching, and operational excellence, apply today to join ETHO Fleet LLC and help us achieve Fantastic Plus performance while building a best-in-class delivery operation.

Pay:

$37.38 - $45.01 per hour

Benefits:

Health insurance Paid time off

Work Location:

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