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Hub Manager I
Job
Yzer Last Mile LLC
Madison, WI (In Person)
$77,000 Salary, Full-Time
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Job Description
Hub Manager I Yzer Last Mile LLC Madison, WI Job Details Full-time $76,000 - $78,000 a year 2 days ago Qualifications Optimizing workflow processes Incident investigation techniques for hazard identification Supplier performance management Operational analysis Performance improvement leadership Contractor management Road transportation operations Defect resolution root cause analysis Process audits Distribution operations staff productivity improvements Employee grievance management Team leadership Driver safety training Operational management Operations coordination Coaching Staff scheduling Logistics customer service Customer satisfaction tracking Warehouse staffing Workplace dispute resolution Warehouse management system Team scheduling Contract performance monitoring Performance feedback (performance evaluation method) Metrics Reporting Mid-level Incident Escalation Trend analysis Supply chain transportation management Full Job Description Operational Leadership Manage daily hub operations, including inbound package receipt, sortation, routing, staging, dispatch, and end-of-day reconciliation. Ensure packages are processed accurately and dispatched on schedule to meet delivery expectations and SLAs. Oversee the duty assignment process while maintaining compliance with IC contract guidelines and business rules. Maintain operational readiness, hub organization, and adherence to company safety and quality standards. Team Management Lead and manage warehouse staff. Conduct hiring, scheduling, training, coaching, and performance evaluations. Address employee concerns, enforce company policies, and administer corrective actions when necessary. Foster a positive, productive, and safety-focused work environment. Independent Contractor Management Serve as the primary point of contact for Independent Contractors regarding operational expectations, routes, and performance metrics. Ensure ICs receive accurate manifests, route information, and necessary operational communications. Monitor IC service performance, including on-time delivery, scan compliance, and customer satisfaction. Address performance or service-level concerns through contract-based feedback, performance improvement discussions, and adherence to non-employee engagement guidelines. Maintain strict compliance with the IC model—no direction, control, or behavior inconsistent with contractor relationships. Performance & Quality Control Track and manage operational KPIs such as on-time delivery rate, exception volume, scan compliance, and productivity metrics. Implement process improvements to increase efficiency and reduce errors. Investigate and resolve delivery issues, escalations, and customer-impacting incidents. Ensure all packages are processed accurately and exceptions are handled quickly and correctly. Safety & Compliance Enforce all DOT, OSHA, and company safety standards within the hub and during delivery operations. Conduct safety briefings, audits, and incident investigations. Ensure proper maintenance and inspection of company vehicles and equipment. Communication & Coordination Serve as the primary operational point of contact for corporate operations, logistics partners, and internal departments. Communicate daily expectations, volume updates, and operational priorities to the team. Collaborate with regional leadership to align goals, staffing, and strategic initiatives. Problem Solving & Decision Making Respond quickly to operational disruptions such as staffing shortages, delivery delays, weather impacts, equipment issues, and package anomalies. Make real-time decisions that maintain service quality and minimize customer impact. Use data to identify trends, root causes, and opportunities for improvement.