Job Description
Drive the Dedicated Difference at CRST! CRST The Transportation Solution is looking for a Dedicated Fleet Manager to take ownership of day-to-day operations for assigned customer accounts out of our Anaheim, CA location. This role is built for a transportation professional who knows how to lead drivers, manage account performance, and keep service running smoothly — every shift, every load, every day. If you're someone who thrives on accountability, builds real relationships with customers, and leads teams through both the routine and the unexpected, this one's for you.
How You'll Work Location:
Onsite in Anaheim, CA (1201 E Cerritos Ave Unit 121, Anaheim CA) Job Schedule:
Monday•Friday (5:00 am•3:00 pm) Compensation:
$70,000•$80,000is the full starting salary range (Pay Bi-Weekly) • A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process Benefits:
Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts. About the Role The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals. What You'll Do Operational Leadership and Performance:
Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight Team Leadership and Development:
Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations Customer Relationship Management:
Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction Financial Accountability:
Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals Safety and Compliance:
Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards Performance Monitoring and Analysis:
Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets Cross-Functional Collaboration:
Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization Continuous Improvement:
Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction Availability:
Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction Travel:
Travel may be required; the amount of travel will vary by role Accountability and Reliability:
Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs What Great Looks Like Driver trust: Your drivers know you're in their corner and show up ready to perform Customer confidence: Your accounts feel well-managed and well-served — because they are Financial discipline: Your account stays on target because you manage costs with the same care you manage service Safety culture: Your fleet runs clean, compliant, and safe — every day Operational stability: When things get complicated, you're the steady hand that keeps things moving What You Bring Education:
High school diploma or equivalent Physical Requirements:
Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable) Experience:
Proven experience in transportation or fleet operations with accountability for service and financial results Customer Management:
Demonstrated success building and maintaining customer relationships Analytical Skills:
Ability to analyze operational and financial data to identify issues and solutions Leadership:
Strong communication, decision-making, and organizational skills to influence outcomes across teams Preferred Qualifications Education:
A four-year degree or applicable work experience with demonstrated success Experience:
Experience managing customer accounts or dedicated operations with measurable performance outcomes Financial Acumen:
Proficiency in analyzing financial data and implementing strategies to improve profitability Technology:
Familiarity with transportation management systems and data reporting tools Continuous Improvement:
Ability to drive process efficiency and develop action plans based on KPIs Why CRST? CRST is celebrating 70 years of grit, growth, and forward momentum — built on safety, integrity, and delivering on our commitments. Our Dedicated division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success. At CRST, you'll have real ownership, real impact, and the backing of a company that's been doing this for seven decades. Core Values Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities Equal Opportunity Employer CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws. High School or better. Bachelors or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
