Route Supervisor

Route Supervisor - Full time, Hourly South San Francisco, CA About Us Since 1938, Auto-Chlor System has been leading the industry in dishwashing equipment, sanitizing solutions, and cleaning products for restaurants and hospitality businesses. As the largest privately held company in our space, we pride ourselves on delivering exceptional service, innovative solutions, and long-term customer relationships. We operate with urgency, teamwork, and a commitment to getting the job done right the first time. If you thrive in a fast-paced, hands-on environment and enjoy building relationships while solving problems, we'd love to meet you. Position Overview As a Route Supervisor, you are the face of Auto-Chlor System to our customers across the South San Francisco area. You'll manage service routes, support and train team members, and ensure every customer receives high-quality, reliable service. This role combines leadership, customer service, mechanical troubleshooting, and business development. Key Responsibilities Customer Service & Account Management Build strong relationships with restaurant and hospitality clients throughout South San Francisco and surrounding areas Resolve customer concerns quickly and professionally Negotiate service agreement renewals and pricing adjustments Upsell and cross-sell products and services to grow accounts Collect payments and follow up to keep accounts current Route & Team Management Manage and optimize staff routes for efficiency and service quality Train and mentor new team members Ensure adherence to company service standards and schedules Technical & Service Duties Follow a 28-day service schedule and complete a 29-step preventative maintenance process on dish machines Troubleshoot equipment issues and perform mechanical repairs Deliver and pick up cleaning chemicals Train customers on proper chemical usage to control costs and improve performance Operations & Reporting Report performance metrics to branch management Participate in on-call rotation for emergency service needs Safely operate a company vehicle in various conditions, including evenings and inclement weather Qualifications High School Diploma, GED, or equivalent Previous supervisory or management experience (service, route-based, or similar industry preferred) Strong mechanical aptitude and troubleshooting skills Valid driver's license for a minimum of 3 years Strong communication and interpersonal skills What Makes You Successful Strong leadership and ability to influence others Ownership mindset and accountability Positive attitude and team-oriented approach Ability to thrive in a fast-paced, customer-facing environment Requirements Ability to lift and transport up to 70 lbs of cleaning chemicals daily Comfortable working outdoors and in a physically active role Ability to climb stairs at customer and branch locations Frequent driving throughout the South San Francisco area Compensation & Benefits Hourly pay + commission Full benefits package including: Medical, Dental, Vision Life Insurance Paid Holidays 401(k) with Profit Sharing Company-provided uniform Typical workweek: 45-50 hours Daily Overtime and on-call overtime Why Join Us in South San Francisco? South San Francisco is a thriving hub for restaurants, biotech campuses, and growing businesses—offering a dynamic customer base and strong career growth opportunities. In this role, you'll gain leadership experience, technical skills, and direct impact on customer success in a high-demand market. Apply Today If you're ready to take ownership of your route, grow your career, and make a real impact with customers every day, apply now to join the Auto-Chlor System team!