Transportation Services Manager (Parking Manager I/II) - Department of Transportation

The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in one of the nation's largest cities, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation . The Department of Transportation is currently seeking to fill 1 vacancy for the Transportation Services Manager (Parking Manager I/II) position. If you are interested in employment in these classifications, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Salary range(s) for this classification is/are:

Parking Manager I:

$137,024.160 - $166,879.44 annually

Parking Manager II:

$158,449.20 - $193,021.92 annually This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience. The Transportation Services Manager (Parking Manager I/II) reports to the Parking and Downtown Operations Division Manager and is responsible for overseeing the operations, administration, and strategic management of eight (8) parking garages and six (6) surface lots comprising of approximately 7,300 parking spaces, primarily located in Downtown San José. The position also oversees approximately 2,500 on-street parking meters citywide and plays a key role in the development and implementation of parking and curb management policies, operational procedures, and infrastructure and technology improvements. Responsibilities include managing parking operations and technology systems, supporting mobility and access initiatives, coordinating maintenance and capital improvement efforts, and advancing curb space management strategies to balance parking demand, transportation needs, and downtown economic activity. The Transportation Services Manager (Parking Manager I/II) oversees a team of eleven (11) which include two (2) direct reports -- a Parking and Ground Transportation Administrator and a Sr. Analyst. One of the primary focuses of this position is to manage and lead a team that works directly with Downtown businesses and residences, community groups and associations, Council Offices, the Downtown Parking Board, the Convention Center and Cultural Facilities operator and City departments to deliver off-street and on-street parking services. Under direction, the position performs professional, analytical and administrative work of considerable difficulty in developing, implementing and managing agreements and contracts that involve off-street and on-street parking operations. Projects currently underway include major facade and elevator modernization improvements, analysis of the off street parking security program, developing capacity and usage trends for each parking facility and on-street meter zones, administration and development of parking agreements to spur downtown development or office leasing activity. The successful candidate for this position will be expected to achieve results, lead continuous improvement efforts and ensure that the operations of the off-street and on-street parking program are consistently managed and maintained to provide the highest level of customer service, minimize program costs, and maximize cash flow to the City. This position is responsible for leading and managing the Off-Street Parking and On-Street Parking meters and curb management in the Department of Transportation. Principal areas of responsibility include the following:

• Leading and managing off-street and on-street parking staff through the establishment of goals, creation of an innovative work environment, maximizing development opportunities and providing appropriate recognition.
• Quantitative planning and analysis of Downtown San Jose parking supply and demand based on local market conditions and future developments.
• Oversight and maintenance of parking facilities, parking guidance system, and on-street parking meters, and curb spaces.
• Providing staff support and working effectively with advisory committees, boards, task forces, community groups, associations and staff in other departments and/or agencies.
• Coordinating/assisting in preparation of new parking ordinances/resolutions, Requests for Proposals (RFPs), agreements, and City Council memorandums for Off-Street and On-Street Parking Services.
• Managing marketing agreements and implementing strategies to attract customers and participation in various current or future parking programs
• Performing and analyzing results from semi-annual customer service survey for all parking facilities and tracking City Council approved Performance Measures and preparing Off-street and On-Street parking operating budgets.
• Taking the lead for assessing the current operational technology infrastructure and developing a strategic roadmap to enhance existing systems while identifying and implementing new technology solutions.
• Representing Division Manager at meetings with internal and external stakeholders and other duties as assigned. Parking Manager I

Education:

Bachelor's Degree from an accredited college or university in Public Administration, Business Administration, Engineering or closely related field

Experience:

Six (6) years of increasingly responsible professional analytical staff experience, including at least two (2) years of professional experience working in a public parking or municipal traffic/transportation program. Parking Manager II

Education:

Bachelor's Degree from an accredited college or university in Public Administration, Business Administration, Engineering or closely related field AND certification as an Administrator of Public Parking (CAPP) by the International Parking Institute or an Advanced Degree, in Public Administration, Business Administration, or Transportation

Experience:

Six (6) years of experience in the parking and/or transportation field, including two (2) years at the level of Parking Manager I.

Certifications/Licenses:

• Possession of a valid California Driver's License.

Form 700

Requirement :

This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an "Assuming Office Form 700" with the City Clerk's Office within the first 30 days of employment with the office. The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise :

Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Ability to analyze data and trends to support planning, supply/demand analysis, rate adjustments, and operational decision-making Experience developing and managing contracts, agreements, and procurement documents such as RFPs and Council memoranda. Experience in developing data-based reports and spreadsheets for complex data models. Knowledge of parking operations is a plus, including experience with parking garages, surface lots, on-street parking meter systems, curb space management, and broader transportation or traffic operations and planning.

Communication Skills :

Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Constructive Energies :

A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; possessing the inclination to take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm, honesty, integrity, empathy, dedication, reliable, proactive, respectful, confidence, ethical, and a willingness to help others

Analytical Thinking :

Approaching a problem or situation by using a logical, systematic, sequential approach.

Collaboration :

Develops networks and builds alliances; engages in cross-functional activities.

Customer Service :

Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Decision Making :

Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Fiscal Management :

Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Management :

Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If selected, the Conditional Offer of Employment may be contingent upon you providing proof of a valid State of California driver's license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. Failure to pass the DMV Pull Notice assessment will deem you ineligible for employment. If you have questions about the duties of these positions, the selection or hiring processes, please contact Jasmine Medrano at jasmine.medrano@sanjoseca.gov.