SUPERVISION RECEIVED AND EXERCISED

Receives general direction from assigned management personnel. Exercises direct supervision over train crews and bridge tender staff.

CLASS CHARACTERISTICS

This is the supervisory-level class that exercises independent judgment on diverse and specialized transit services and operations on an assigned shift. Incumbents are responsible for supervising, reviewing, and evaluating the work of staff and providing technical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.

EXAMPLES OF TYPICAL JOB FUNCTIONS

(Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job. Ø Organizes, assigns, supervises, and reviews the work of staff performing passenger operations duties in the Transportation division. Performs railroad dispatch, train control, and radio communications; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion. Ø Monitors activities of transit services and operations; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes and reviews with appropriate management staff; implements improvements. Ø Oversees rail operations by use of computer-generated displays; monitors and interprets train control display board, computer workstation displays and radio communications to determine the status of revenue passenger train operations; responds with appropriate computer commands and verbal instructions to Engineers and other Operations personnel to maintain system performance and safety. Ø Resolves complex customer questions and provides information to the public; investigates and responds to complaints and inquiries from staff, passengers, other departments, and agencies; recommends corrective actions to resolve issues. Ø Assists, monitors, and oversees staff with special re-routing due to rail closures caused by weather, street construction, or traffic accidents. Ø Responds to critical incidents and accidents, reports of trespassers, and right-of-way issues. Ø Serves as a bridge tender; operates drawbridges to ensure the safe passage of water, rail, vehicle, and pedestrian traffic. Ø Recommends schedule adherence to ensure adequate coverage of all transit routes and dispatch services. Ø Performs various field supervisory duties such as customer relations, on-time performance, ride checks, route evaluation, re-routing, transit stop and passenger shelter inspections, and accident/incident investigations. Ø Reports discrepancies and/or unsafe conditions to appropriate personnel; recommends and implements corrective actions; coordinates with management for the maintenance and repair of vehicles. Ø Serves as dispatcher, engineer, or conductor in cases of emergency or due to unforeseen circumstances such as staffing shortages. Ø Ensures the availability of engineers and conductors and assigns to transit vehicles in computer systems; monitors accurate performance via AVL/MTD and two-way radio systems. Ø Compiles comprehensive and timely investigation reports of collisions, incidents, and unusual occurrences; ensures operator documentation is complete. Ø Assists in organizing and conducting classroom and on-the-job training, including safety training. Ø Coordinates with management on track inspections and repairs, testing crossings, and signals. Ø Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including changes to standard operating procedures for assigned operations. Ø Maintains files, databases, and records related to passenger operations; prepares a variety of written reports, memoranda, and correspondence. Ø Ensures staff observe and comply with all District and mandated safety rules, regulations, and protocols. Ø Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

Ø Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures. Ø Principles and practices of leadership. Ø Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Ø Principles, practices, methods, and techniques of passenger rail systems, operations, services, routing, and scheduling. Ø Proper methods, techniques, operation, characteristics, maintenance, and inspection of passenger rail system vehicles and equipment. Ø Principles and practices of dispatch services. Ø Proper methods, techniques, operation, characteristics, maintenance of drawbridges. Ø Americans with Disabilities Act (ADA) regulations regarding public transit systems. Ø Safety practices related to daily passenger rail operations and safety training needs. Ø Applicable federal, state, and local laws, rules, regulations, and procedures of the Federal Railroad Administration and Occupational Safety and Health Association. Ø District and mandated safety rules, regulations, and protocols. Ø Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff. Ø Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ø The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Ability to:

Ø Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards. Ø Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. Ø Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Ø Understand technical information regarding track and station layout. Ø Perform as a certified Engineer or Conductor of passenger trains. Ø Communicate effectively using two-way radio, telephone, and public address systems. Ø Analyze complex operations situations and prioritize multiple and interactive tasks. Ø Respond to emergency situations and follow the District's emergency procedures. Ø Operate drawbridges to ensure the safe passage of water, rail, vehicle, and pedestrian traffic. Ø Respond to complaints or inquiries from citizens, staff, and outside organizations. Ø Prepare clear, effective, and accurate reports, correspondence, and other written materials. Ø Maintain accurate logs, records, and written records of work performed. Ø Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. Ø Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines. Ø Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Ø Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Ø Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Ø Ability to work nights, weekends, and holidays.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

Ø Must possess a high school diploma, GED or recognized equivalent.

Experience:

Ø Four (4) years of increasingly responsible experience in transit operations, railroad system environment, or a related industry; including two (2) years as a certified Engineer or one (1) year as an Engineer-Conductor for the SMART District. Ø Meet or exceed the District's requirements for the status of designated Supervisor of Locomotive Engineers as described in 49 CFR 240.105. Ø Must be at least 21 years of age.

Licenses and Certificatio ns:

Ø Possession of a valid California driver's license, to be maintained throughout employment. Ø Possession of a Federal Rail Administration (FRA) Certificate as a Locomotive Engineer. Ø Possession of a Certificate as a Passenger Conductor. Ø Possession of a certification issued by a railroad with a Certification Program that complies with rules of and is approved by the Federal Railroad Administration, as described in 49CFR Part 240. Ø There is a 12-month probationary period following appointment to this position. Ø

FLSA Status:

Non-Exempt. Ø Position subject to Hours-of-Service DOT and FRA regulations. Ø Position subject to DOT and FRA Drug and Alcohol Testing regulations. Ø If you are a person with a disability and require an accommodation to participate in a SMART program, service, or activity, requests may be made by calling SMART Human Resources at 707-794-3039 (Voice), Dial 711 for CA Relay, or by email to at least five business days in advance of the event. We will do our best to fulfill requests received with less than five business days' notice. Copies of documents are available in alternative formats upon request. 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