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Job Description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
About our property:
Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today. What you will have an opportunity to do:
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 percent Commuter and Company-paid Toll Programs Complimentary Shift Meal Position Summary The Employee Housing & Transportation Manager is responsible for the overall administration, operation, compliance, and guest-service delivery of all employee housing and transportation programs for South Seas Resort. This role ensures team members have access to safe, clean, secure, and well-managed housing accommodations and reliable transportation services that support recruitment, retention, and employee satisfaction. The Manager oversees housing assignments, transportation logistics, vendor relationships, housing inspections, employee relations within company housing, budgeting, compliance, and emergency response procedures. The position works closely with Human Resources, Security, Facilities, and Resort Operations to deliver a positive employee living experience that reflects the standards of a luxury hospitality organization. Essential Duties and Responsibilities Employee Housing Administration Manage all employee housing inventory, occupancy, assignments, waitlists, and move-in/move-out processes. Coordinate housing placement for new hires, seasonal employees, interns, J-1 participants, H-2B workers, and task force employees. Maintain accurate housing records, lease agreements, occupancy reports, and employee files. Conduct housing orientations and communicate housing rules, expectations, and community standards. Monitor occupancy levels and provide regular reporting to Human Resources and Resort leadership. Develop and administer housing policies and procedures. Housing Operations Conduct regular inspections of housing units, common areas, and facilities. Coordinate maintenance requests and repairs with Engineering and outside vendors. Ensure housing facilities meet company standards for cleanliness, safety, and functionality. Manage housekeeping and turnover schedules for employee housing units. Monitor furniture, appliances, supplies, and housing inventory. Address resident concerns and resolve housing-related issues promptly and professionally. Transportation Management Manage employee transportation services, including shuttle routes, schedules, and vehicle utilization. Coordinate transportation between employee housing locations and resort work sites. Monitor transportation efficiency and recommend schedule adjustments based on staffing needs. Ensure all transportation operations comply with applicable safety regulations. Coordinate maintenance and inspections of transportation vehicles. Manage relationships with transportation vendors and service providers. Employee Relations & Community Management Foster a positive living environment that supports employee engagement and retention. Investigate and address resident complaints, policy violations, and roommate disputes. Partner with Human Resources on disciplinary matters involving employee housing residents. Organize housing community meetings and employee engagement activities. Promote respect, inclusion, and community standards within employee housing facilities. Safety & Compliance Ensure compliance with all local, state, and federal housing regulations. Conduct routine safety inspections and emergency preparedness reviews. Coordinate fire drills, evacuation plans, and emergency response procedures. Ensure proper documentation and compliance for international worker housing programs. Maintain incident reports and investigate housing-related safety concerns. Partner with Security to address safety and security matters. Budgeting & Financial Management Develop and manage annual housing and transportation budgets. Monitor housing revenue, employee deductions, utility expenses, and operating costs. Evaluate vendor contracts and negotiate service agreements. Identify opportunities for operational efficiencies and cost savings. Prepare monthly reports on housing occupancy, transportation utilization, and financial performance. Recruitment & Retention Support Support recruiting efforts by ensuring housing availability for critical staffing needs. Coordinate housing arrangements for management trainees, interns, seasonal staff, and task force employees. Partner with Talent Acquisition to forecast housing requirements based on staffing plans. Assist with onboarding and orientation programs related to housing and transportation services.
Supervisory Responsibilities May supervise:
Housing Coordinators Housing Assistants Shuttle Drivers Transportation Coordinators Housing Housekeepers Seasonal Housing Staff Qualifications Education Bachelor's degree in Hospitality Management, Business Administration, Property Management, Human Resources, or related field preferred. Equivalent combination of education and experience may be considered. Experience 3-5 years of management experience in hospitality, property management, employee housing, transportation operations, or related field. Luxury resort experience strongly preferred. Experience managing employee housing, workforce accommodations, or transportation programs preferred. Experience with seasonal workforce programs, J-1, or H-2B employees is a plus. What are we looking for? Knowledge, Skills & Abilities Strong organizational and project management skills. Excellent conflict resolution and employee relations skills. Knowledge of housing operations and transportation logistics. Strong financial and budgeting skills. Ability to handle confidential information with discretion. Strong communication and customer service skills. Ability to work flexible schedules, including evenings, weekends, and emergency situations. Proficiency with Microsoft Office and property management systems. Physical Requirements Frequent walking throughout housing facilities and resort property. Ability to inspect housing units, including stairs and multi-level buildings. Ability to lift and carry up to 25 pounds. Ability to work outdoors in various weather conditions. Our company ("Company") fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
Compensation:
$65000 - $75000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
PYRAMID GLOBAL HOSPITALITY
® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs.
PYRAMID'S
distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry's most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.
PYRAMID'S
progressive "Be The Difference" culture and values are a cornerstone to the company's nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.
