Service Center Manager

Service Center Manager RoadOne IntermodaLogistics - 3.3 Miami, FL Job Details Full-time $85,000 - $100,000 a year 23 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Management Customer service Logistics Administrative experience Dispatching Supervising experience Decision making

Freight Full Job Description Job Summary:

The Service Center Manager is responsible for ensuring that terminal staff have required and needed resources to complete daily tasks and meet customer expectations. The Service Center Manager manages all operational and administrative aspects of a terminal ensuring profit, increasing customer and driver base and maintaining terminal office and yard.

Essential Functions:

• Markets the company image; develops surrounding area by understanding geography, customers, and potential
• Prevents unnecessary company charges or liabilities
• Manages profitability through minimizing expenses and maximizing service center revenue
• Monitors all service center spending to ensure that expenses are consistent with budget
• Solicits new business, provide rate quotes and negotiates rates
• Ensures on-time delivery of pick-ups/deliveries
• Resolves issues pertaining to the major functions of the service center (Payroll, dispatch, safety, etc.)
• Supervises all associates within the service center and ensures that they have all of the tools necessary to complete their given tasks
• Maintains good rapport with all drivers and associates
• Prepares timely reports in regards to service center activity (weekly, monthly, as needed)
• Ensures all drivers are compliant and up to date with all required DOT and company safety items
• Communicates with other terminals to manage freight levels and distribution
• Effectively trains all new hires on the position they will fill and the duties that come along with that position
• Communicates with Road Drivers to ensure efficiency and safety during travels
• Maintains organization and cleanliness within the terminal being sure to follow all landlord regulations
• Aids in any associate relations investigations that could be affecting the service center
• Represents the service center at regional meeting, conferences, etc.
• Develops knowledge base of all parts & equipment vendors
• Develops relationships with all drivers in surrounding areas
• Communicates with customers regarding freight appointments and any problems or issues
• Maintains good rapport with all customers and develops relationships with new customers
• Other duties as assigned

Requirements:

• Bachelor's degree preferred and at least 3-5 years experience in a management-level position
• Experience in the transportation, intermodal or logistics industry required
• Experience in the automotive industry preferred
• Strong problem solving and reasoning ability
• Excellent communication, both written and verbal; strong interpersonal skills required
• Ability to work under minimal supervision
• Ability to work under time pressures and make quick, knowledgeable decisions
• Ability to read and interpret business reports and daily logs
• Ability to adapt to many different situations dependent on the customer/associate needs RoadOne provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All new hires must pass a pre-employment background check and drug screen.

Job Type:

Full-time Pay:

$85,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person