Assistant Director, Parking & Transportation

Assistant Director, Parking & Transportation - 26000744

Description :

Assistant Director, Parking & Transportation Parking-Operations Georgia State University Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve! Parking-Operations at Georgia State University is seeking an Assistant Director, Parking & Transportation to join our team. The Assistant Director, Parking & Transportation supports the Director of Parking in the overall management and daily operations of Georgia State University's parking system. This position provides direct leadership and oversight for parking enforcement, gate services, and parking facility maintenance to ensure safe, efficient, customer-focused, and well-maintained parking operations across the university.

WHAT MAKES GSU A GREAT PLACE?

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting.

WHAT WILL YOU DO

The Assistant Director is responsible for supervising staff, improving operational processes, supporting revenue control and access management, and helping maintain a positive parking experience for students, faculty, staff, and visitors. This role also assists with strategic planning, problem-solving, contractor coordination, and implementation of department initiatives aligned with the university's goals.

DUTIES AND RESPONSIBILITIES INCLUDE

•

Operations Leadership:

Assist the Director of Parking in managing day-to-day parking operations across campus. Provide leadership and oversight for parking enforcement, gate services, and parking facility maintenance functions. Monitor operational performance and recommend process improvements to enhance service, efficiency, and accountability. Serve as a key member of the department's leadership team and act on behalf of the Director as assigned. •

Parking Enforcement:

Oversee parking enforcement operations, including staffing, scheduling, training, and performance management. Ensure consistent application of university parking rules, regulations, and citation procedures. Review enforcement trends, complaints, and appeals data to identify areas for improvement. Promote a service-oriented enforcement approach that balances compliance with customer relations. •

Gate Services and Access Control:

Oversee gate services staff and daily gate operations for parking decks, lots, and controlled-access facilities. Ensure gates, cashiering points, permit access systems, and entry/exit operations function effectively and with minimal disruption. Coordinate response to gate malfunctions, customer access issues, lost ticket situations, and system outages. Support the integrity of parking access controls and revenue-related procedures. •

Facility Maintenance Oversight:

Oversee routine and corrective maintenance needs for parking decks, lots, gates, signage, striping, lighting, equipment, and related infrastructure. Coordinate with internal campus partners, contractors, and vendors to address maintenance and repair issues promptly. Conduct or direct regular inspections of parking facilities to identify safety, appearance, and operational concerns. Help prioritize maintenance projects that improve curb appeal, safety, functionality, and customer experience. •

Staff Supervision and Development:

Supervise professional, administrative, and frontline staff in assigned functional areas. Establish performance expectations, provide coaching, and conduct evaluations. Foster a culture of accountability, teamwork, responsiveness, and continuous improvement. Support staff training related to customer service, safety, technology, compliance, and operational procedures. •

Customer Service and Issue Resolution:

Help ensure a high level of customer service in all parking touchpoints. Respond to escalated issues involving enforcement, access, gate operations, and facility concerns. Work collaboratively with students, faculty, staff, visitors, and campus partners to resolve operational issues effectively. •

Compliance, Safety, and Administration:

Support compliance with university policies, safety standards, and applicable regulations related to parking operations. Maintain records, reports, and documentation related to enforcement activity, gate operations, maintenance issues, and departmental performance. Assist with budget tracking, procurement coordination, vendor oversight, and operational reporting in assigned areas. Support planning for special events, emergency response, and operational contingencies affecting parking facilities.

Disclaimer :

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications :

Minimum Hiring Qualifications:

Bachelor's degree and three years of supervisory/management experience, or a combination of education and related experience.

Department :

Parking Operations Location :

Atlanta Campus Shift :

Varies Salary :

$55,100 - $69,000

Pay Grade :

19

FLSA Status :

Exempt Job Type :

Full Time (Benefits Eligible)

Job Posting :

05/18/26, 1:41:24

PM Closing Date :

06/02/26, 3:59:00

AM Special Instructions :

To be fully considered for this position, all candidates at the time of submission must provide the following documents: A complete and accurate GSU application Resume #LI-KH1 Georgia State University Values

COMMUNITY

Fostering a distinctive shared identity and common purpose across our multi-campus university,

IDENTITY, PLACEMAKING & BELONGING:

Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility,

TRANSFORMATION:

Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

INTEGRITY

Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources,

EXCELLENCE:

Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC

INNOVATION

Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime:

Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.