Transportation Coordinator

Transportation Coordinator Lifescape Community Services - 3.8 Rockford, IL Job Details Full-time From $21.23 an hour 23 hours ago Benefits Disability insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Working with seniors Older adults Customer data entry Full Job Description

JOB SUMMARY

The Senior Choice Transportation Coordinator is responsible for daily scheduling, communicating with clients and staff, maintaining an up-to-date transportation database, and ensuring timely documentation and follow-up. This position also serves as a backup for Senior Choice caseworkers. The duties listed below are not an exhaustive list of all responsibilities for this position. This role requires the exercise of independent judgment, discretion, and initiative while adhering to agency policies and procedures. Strict confidentiality must be maintained in all matters.

ESSENTIAL RESPONSIBILITIES

Lead Transportation Coordinator, responsible for scheduling, communications with clients, documentation and follow up. Back up Transportation Driver as needed Coordinate Transportation trips with local community sites and Senior buildings Accurately complete and process referrals for clients to other agencies and private individuals. Provide accurate Information and Assistance for walk-in or telephone consumers. Stay up to date and informed on available services and how to access those services for consumers. Accurately and timely completion of various forms and applications for consumers with information provided by the consumer. Perform home visits for the purpose of assessing consumer needs, identifying available assistance and completing necessary forms, phone calls, etc. to assist the consumer in accessing needed services. Inform and assist clients in gaining access to available benefits and services including acting as representative at appropriate agencies with consumer consent. Provide timely, accurate and ongoing follow-up with consumers to insure their needs continue to be met. Maintain timely and accurate required documentation of service given to clients. Must be able to effectively and patiently communicate with consumers, caregivers, staff and visitors. Must be able to interpret consumers or caregivers needs effectively. Must be able to work independently. Must be able to obtain a jo5.

MINIMUM REQUIREMENTS

Associate Degree preferred minimum of 3 years of customer service and data entry experience. Must have 1 year experience working with the senior population. Ability to work independently and collaboratively in team and demonstrate commitment to cultural diversity.