Route Manager

Route Manager

UDP TN HAULING LLC

New Albany, IN Job Details Full-time 1 day ago Qualifications Computer operation Customer communication Safety regulations Logistics customer service In-person customer service High school diploma or GED Desktop applications Logistics company experience Computer skills Productivity software Logistics compliance Full Job Description The Route Supervisor is responsible for supervising the daily operations and ensuring all routes are safe, timely, and cost effective Directly responsible for the supervision of drivers and performance of daily operations Greet drivers upon their arrival to the yard; ensure that pre and post trip inspections are conducted Communicate to the driver's key service points, safety, and equipment issues Establish and maintain a clean, safe work environment and ensure compliance with company policies Route all new service starts including obtaining work order, scheduling delivery of container and service days Review productivity reports daily (yardage, tonnage and hauls), reroute non-performing routes to maximize service calls while ensuring that labor costs are minimized Schedule removal of cans on a timely basis when service is cancelled Follow the routes to ensure route efficiency Respond to dispatch calls or messages Talk with the driver(s) to clarify any unique service requirements and to make driver aware of the situation for the next day service Address all customer issues, complaints and inquiries by speaking with the customer and/or driver Address overloaded totes or refer service changes to the sales representative if applicable Perform route observations to ensure safety procedures are followed Complete route observation reports and discuss observations with driver including safety issues, customer calls, route cleanliness and truck appearance Identify training needs and review with driver Monitor driver's daily pre-trip inspection, address findings, and ensure driver conducts proper inspections Review all truck repair issues and address with shop manager to ensure mechanical issues are fixed Monitor driver time and attendance, completed route sheets, disposal tickets and compliance with DOT hours of service Any additional job duties that may be assigned by the Supervisor Requires a High School diploma or equivalent with a minimum of 2 years experience in the transportation, management, logistics or waste industry Knowledge and prior application of Smith System and/or Decision Driving principles and techniques Basic computer skills and general knowledge of Microsoft applications Knowledge of OSHA, DOT, ANSI and other related federal, state & local regulations Must be able to work independently make decisions and resolve problems Excellent verbal & written communication skills Proven customer service skills Ability to work flexible schedules including weekends and be available to address operational issues by phone at all times Ability to maintain and portray a positive attitude towards staff and customers Required to drive a vehicle and work outside: most of the work day; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day