Company Summary and Location Global Parking Systems (GPS) is the shuttle service provider for the Louis Armstrong International Airport located in Kenner, Louisiana. Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partners with SP Plus Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities. Global Parking Systems MSY - Kenner Operations' administrative offices are located on the ground floor of the Economy Garage on Airline Drive. Scope of Position The Shuttle Driver Supervisor position is under the direct supervision of the Senior Facility Manager and Facility Manager. The Shuttle Driver Supervisor is responsible for ensuring an efficient and effective flow of business operations including exceptional customer satisfaction. The Shuttle Driver Supervisor position supervises and directs operational activities during a particular shift. The Shuttle Driver Supervisor must be able to communicate with employees' working directly for them. Also, Shuttle Driver Supervisors must be able to hold employees accountable for their daily responsibilities. Further, the Shuttle Driver Supervisor must be able to know and train employees in the area of safety including proper driving methods and proper working methods. In addition to operational duties, the supervisor also answers routine questions from employees and customers, assembles highly confidential and sensitive information, deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgement is required to plan, prioritize, and organize diversified workload. Work hours may vary depending on the needs of the operation and can include days, evenings, weekends and occasional overnight. Overnight work may be dominant if that is the shift hired to work. Shuttle Driver Supervisors are not permitted to be employed with any other company without the express approval of the Sr. Facility Manager. Essential Duties and Responsibilities To perform the Shuttle Driver Supervisor position successfully, an individual must be able to satisfactorily perform each essential duty and responsibility listed below with minimal supervision:

• Handle customer and employee complaints according to guidelines provided
• Assist with the upkeep of shuttle buses
• Review Supervisor logs daily and initial; including days and shifts not on duty
• Be prepared to stay to fill shifts due to call-offs
• Assist in the management of the day-to-day shuttle operation including operational reports
• Supervise shuttle drivers and the monitoring of shuttle bus operations
• Ensure appropriate driver and customer interaction
• Ensure driver compliance with shuttle operation reports
• Drive shuttles as needed
• Maintain valid CDL with passenger endorsement
• Notify management of unusual occurrences and operational issues as required
• Maintain and read emails and other communications from team members and management
• Monitor the performance of all employees on your shift and provide feedback as appropriate
• Train in all shuttle operations, procedures and policies
• Read and review all manuals and complete all training as assigned
• Provide notification to management of policy infractions committed by employees
• Enforce company policies and procedures
• Additional duties as assigned by Facilities Manager and/or Sr. Facility Manager
• Possess a valid state-issued commercial driver's license to be carried with driver, at all times, while on duty
• Have and maintain an acceptable DMV record
• Courteously assist customers by answering any questions they may have
• Report any known accidents, observed or suspected violations of company policy, safety hazards or any unusual occurrence to the Facility Manager and/or Sr. Facility Manager
• Communicate debris, water, oil spills, etc. to the Facility Manager and/or Sr. Facility Manager
• Have a thorough knowledge of all areas of the garage, major streets, landmarks and freeways in the area of the garage
• Assist the Facility Manager and/or Sr. Facility Manager as needed
• Obey all federal, state, and local laws including traffic laws regarding proper operation of shuttle bus
• Responsible for ensuring customer satisfaction
• Handle customer and employee complaints according to guidelines provided
• Assist with the upkeep of shuttle buses
• Assist operation with special projects Starting Hourly Rate of Pay The starting rate of pay for the Shuttle Driver Supervisor position is $22.

80 hourly. The overnight shift pays an additional $2.00 per hour as an incentive for working an overnight shift. Work Environment The work environment characteristics described here are representative of those that an individual encounters while performing the essential duties and responsibilities of the Shuttle Driver Supervisor position. Shuttle Driver Supervisors are not allowed to work for a different employer unless approved to do so by Sr.

Facility Manager:

• The position is located at an airport terminal where the noise level in the work environment is usually moderate
• The main responsibilities of the position are conducted in an office setting where the temperatures are controlled
• Driving is conducted outside on a shuttle bus outside where the temperatures are diverse (hot and cold) and the weather is adverse (rainy) Position Status and Availability 3PM-11PM and 11PM-7AM While we have the listed hours the individual selected to this Shuttle Driver Supervisor position must be available to work a full-time, flexible shift including weekends, holidays and overnight.

Position Requirements The requirements listed below are representative of the knowledge, skills and/or abilities required for an individual to successfully perform the Shuttle Driver Supervisor position:

• Strong customer service skills
• Ability to push, pull and carry objects weighing up to 75 pounds
• Ability to comply with company's policies and procedures
• Ability to speak clearly, write legibly, perform basic calculations and work well other employees
• Willingness to work outside in extreme weather conditions (cold, hot, rainy)
• Consistently arrive at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
• Ability to effectively communicate in English (speak, read, write) with customers, co-workers and management to their understanding Licenses and Certifications The individual selected to the Shuttle Driver Supervisor position must remain compliant with federal and local CDL requirements and are required to report any situation that may disqualify the individual from having a CDL certification.

This includes random alcohol and drug testing and post-accident alcohol and drug testing. DOT Medical Card The individual selected to the Shuttle Driver Supervisor position must possess a valid Medical Examiner's Certificate (DOT Medical Card) and is required to ensure that the medical card is renewed prior to the expiration date listed on the card. Training Courses The individual selected to the Shuttle Driver Supervisor position must possess computer knowledge to ensure completion of online training courses in a timely manner. Physical Demands The physical demands described are representative of those that must be met by the individual to successfully perform the essential functions of the Shuttle Driver Supervisor position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the Shuttle Driver Supervisor position, the individual is regularly required to:

• Sit, stand, walk and use hands to handle equipment
• Reach with hands and arms, talk and hear
• Occasionally climb or balance
• Occasionally lift and/or move up to 75 pounds Education Requirements The individual selected to the Shuttle Driver Supervisor position must possess:
• A High school diploma or general equivalency diploma (GED)
• Prior CDL training or an equivalent combination of education and experience
• At least one (1) year of customer service and supervisory experience
• At two (2) years of passenger driving experience preferred
• Per DOT Regulations, driver will be required to have and maintain a valid CDL Class A, B or C with Passenger Endorsement Global Parking Systems is an equal opportunity employer and E-Verify participant.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #

INDCMP Pay:

$22.80 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Vision insurance Application Question(s): Do you have a DOT medical card? Do you possess at least one (1) year of customer service and supervisory experience? Do you possess previous passenger driver experience?

License/Certification:

CDL with Passenger Endorsement (Required)

Work Location:

In person