Key Accountabilities:

\nTransportation Coordination & Administration Process transportation requests and authorizations in accordance with established policies, procedures, and regulatory requirements.\nEnter, update, and maintain transportation authorizations and related information in applicable systems.\nCoordinate transportation services with approved vendors and assist in resolving routine service issues.\nMonitor and respond to transportation-related requests received through shared mailboxes and internal communication channels.\nProcess member bus pass requests and coordinate fulfillment activities.\nMaintain accurate and complete transportation records and documentation. Internal Support Support the Provide-A-Ride program by assisting internal teams with transportation-related requests and questions.\nCollaborate with care coordinators, case management teams, call center staff, transportation vendors, and interpreter services to facilitate member transportation needs.\nEscalate transportation-related issues to appropriate team members when needed and assist with resolution efforts.\nProvide timely and accurate information regarding transportation processes and program requirements. Compliance & Documentation Follow state, Medicaid, and organizational transportation policies and procedures.\nAssist with maintaining transportation-related reference materials, forms, and documentation.\nReview information for completeness and accuracy before processing requests.\nMaintain documentation that supports operational and compliance requirements.

Required Qualifications:

High school diploma or equivalent.\n1+ years of experience in transportation coordination, scheduling, logistics, healthcare operations, customer service, or a related field.\nExperience processing administrative requests in a high-volume environment.\nStrong written communication skills and experience managing email correspondence.\nProficiency with Microsoft Office applications, including Excel, Teams, and SharePoint.\nAbility to interpret forms, procedures, and written instructions.\nStrong attention to detail, organization, and data-entry accuracy.

Preferred Qualifications:

Experience in healthcare, health insurance, Medicare, Medicaid, or managed care environments.\nExperience coordinating transportation services or non-emergency medical transportation (NEMT).\nFamiliarity with transportation authorization processes and related program requirements.\nExperience working with external vendors or service providers.

Skills & Abilities:

Strong organizational and time-management skills with the ability to manage multiple priorities.\nStrong attention to detail and commitment to accuracy.\nAbility to follow established processes and procedures.\nEffective written and verbal communication skills.\nAbility to work collaboratively with team members and internal partners.\nCustomer-focused approach with a commitment to providing quality service.\nAbility to learn new systems, processes, and regulatory requirements. This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $37,600 - $64,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $37,600 - $56,385. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the

US:

Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. 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