Dispatch/Driver Manager

Dispatch/Driver Manager Star Freight Services, LLC Sparks, NV Job Details Full-time From $50,000 a year 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Over the road (OTR) driving routes Mid-level Customer inquiry handling Fleet management Dispatching Transportation planning Freight Hours of Service (HOS) regulations Full Job Description Core Values 1. 100% ownership. We take responsibility for our results. 2. Joy . We bring a feeling of joy and positivity with us into every transaction. 3. Hospitality . We prioritize the needs and feelings of our team members and customers while pursuing productivity. 4. Collaboration . We work efficiently as a team in an environment that is often hectic. 5. Creativity . We create safety and freedom to creatively solve problems and brainstorm ideas. Mission At Star Freight, our driver manager's core skill is hospitality and commitment to your drivers. A mentality that your driver's success is your success. Responsibilities & Outcomes •

R:

Maintain Clear and Timely Communication with

Drivers O:

100% acknowledgment rate from drivers on dispatch instructions; under 5% communication-related delays. Driver messages are responded to and resolved within 15 minutes of receipt. •

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Ensure drivers feel heard and have confidence that the company has interest in their success.

O:

< ?% driver turnover. Driver satisfaction score averages 4.5/5 •

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Monitor Freight Progress and Respond to service issues in Real-Time, Connect with delayed driver and coach them to resolution. Communicate with customer as needed.

O:

90% of service issues are resolved in 30 minutes or less. •

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Monitor driver HOS. Ensure that load assignments can be completed within HOS limitations.

O:

Zero HOS related service failures. •

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Liaise with Customers for Delivery Confirmation and Special Requests. Develop a clear understanding of shipper/receiver policies, procedures and instructions so the driver is able to correctly manage each location they are sent to.

O:

Zero customer complaints on driver actions or behaviors. Driver has no unexpected preventable delays or disruptions. •

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Equipment Utilization:

Plan proactively to keep movements planned for your trucks and drivers

O:

Maintain a fleetwide average of 2500 miles per truck per week.

Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Familiarity with Western 11 region of OTR Trucking? Prior OTR Dispatch Experience?

Work Location:

In person