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Sr. Transportation Manager
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What they do
A Transportation Manager coordinates transportation operations within an organization or a company or directs the activities of an organization that provides transportation services.
$85,335 / year median in New York
+5% projected growth
Job Description
Sr. Transportation Manager
Location
2 Saint Ann's Avenue, Bronx, NY, 10454, United States
Base Pay
$100,000.00 - $125,000.00 / Year
Job Category
transportation
Description
About Us
FreshDirect is the Northeast's leading online fresh food grocer, delivering directly to customers throughout the New York tri-state area. We are committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers.
Since joining Ahold Delhaize in 2021, FreshDirect has accelerated its growth as a leading eCommerce grocer in the United States. We pride ourselves on innovation, quality, and delivering an exceptional customer experience while creating an environment where our associates can grow and succeed.
The Role
The Transportation Senior Manager is responsible for overseeing the daily operations of the Transportation Department at our Bronx FDC location. This includes managing shift operations, field execution, fleet and facilities oversight, and process optimization.
This role drives performance across service, cost, and team development while ensuring a consistent, high-quality delivery experience for our customers.
What You'll Do
Oversee day-to-day transportation operations, including dispatch, field execution, and fleet management
Manage labor planning, scheduling, and departmental budgets, including overtime control
Drive service excellence by improving on-time delivery, customer satisfaction, and reducing complaints and credits
Lead, coach, and develop transportation teams and administrative staff to achieve high performance
Conduct field audits and implement process improvements to enhance efficiency and service levels
Ensure consistent execution of company policies, procedures, and safety standards
Monitor and respond to on-road operations, customer issues, and employee concerns in real time
Build a culture focused on accountability, customer satisfaction, and continuous improvement
Support recruiting efforts, including interviewing and conducting road tests as needed
Foster employee engagement, morale, and recognition initiatives within the department
Maintain strong relationships with customers and the local community
Participate in community events and support local marketing initiatives
Lead and execute operational projects independently with minimal supervision
What You'll Bring
Bachelor's degree or equivalent experience in a related field
10+ years of professional experience, including:
5+ years in transportation, logistics, or dispatch operations
3+ years in a leadership or managerial role
CDL A or B license preferred
Strong leadership, coaching, and team development skills
Proven ability to manage budgets, labor, and operational performance metrics
Excellent communication skills with the ability to influence and lead cross-functional teams
Strong analytical and problem-solving abilities
Ability to thrive in a fast-paced, deadline-driven environment
High level of organization and attention to detail
Strong customer service mindset with a sense of urgency
Commitment to professional growth, mentoring, and continuous learning
Values
Customer First
Accountability & Ownership
Teamwork & Collaboration
Integrity & Transparency
Continuous Improvement
What You'll Love
Working in a fast-paced, innovative eCommerce environment
Leading high-impact operations that directly influence customer experience
Opportunities to develop and grow your leadership career
Being part of a collaborative team that values your ideas and contributions
Salary
The salary range for this role is $100,000 - $125,000. Actual compensation will vary based on experience, skills, and other factors.
Total Rewards & Benefits
FreshDirect offers a comprehensive benefits package, including:
- Health benefits and 401(k) plan
- Generous paid time off
- Learning & development opportunities
- 20% discount on FreshDirect orders
- Access to FD Market (onsite employee grocery store)
- 24/7 shuttle service between our Bronx headquarters and the subway
- Employee events, recognition programs, and team activities
- Our Culture
At FreshDirect, we believe in building a workplace where employees can innovate, grow, and succeed. We invest in our people through training, development, and meaningful career pathways. Our culture is rooted in collaboration, inclusion, and a shared passion for delivering quality and service to our customers.
Equal Opportunity
FreshDirect is an Equal Opportunity Employer. We do not discriminate against applicants or employees on the basis of race, color, citizenship status, national origin, ancestry, sex, sexual orientation, gender identity, age, religion, creed, marital status, veteran status, disability, or any other protected characteristic.
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