Route Manager

Careers at Route Manager As a Route Manager, you will play a critical role in delivering exceptional breakroom experiences to our clients. You will lead and support a team of Route Merchandisers, ensuring routes run efficiently, service standards are met, and customer expectations are consistently exceeded. This is a hands-on leadership role. It is ideal for someone who enjoys being in the field, developing people, solving problems in real time, and building strong client relationships. Department Elmira Admin 310992 Employment Type Full Time Location Horseheads, New York Workplace type Onsite Compensation $60,000 / year Reporting To Bob Knoll Essential Duties & Responsibilities Lead & Develop Your Team Supervise, coach, and support Route Merchandisers to drive performance and accountability Hire, train, and onboard new team members for success in the field Conduct regular ride-alongs, audits, and quarterly one-on-one performance reviews Foster a positive, inclusive team culture where employees feel supported and motivated Drive Operational Excellence Ensure daily route completion and adherence to schedules Monitor inventory practices including FIFO, short-dated product usage, and waste reduction Oversee merchandising standards, pricing accuracy, and product placement Ensure all equipment is clean, functional, and properly maintained Partner with service teams to resolve equipment issues quickly Own the Customer Experience Serve as a primary point of contact for client interactions Conduct account visits to strengthen relationships and address feedback Identify upselling opportunities and support business growth Partner with Account Managers to ensure account retention Manage Day-to-Day Operations Review daily route activity, cash handling, and reporting accuracy within the Seed system Ensure service calls are created and resolved efficiently Support warehouse operations and inventory counts as needed Assist with installations, upgrades, and removals of equipment Maintain fleet readiness and coordinate vehicle needs Job Requirements Experience in a route-based, field service, or logistics environment Proven ability to lead, coach, and hold a team accountable Strong communication skills with both employees and customers Comfortable using technology and reporting tools. Microsoft Office experience is preferred Ability to solve problems quickly in a fast-paced environment Valid driver's license with a good driving record Ability to pass a DOT physical Willingness to drive a 16-20' box truck Physical Requirements Ability to lift and push 50 or more pounds Comfortable with frequent movement, including bending, reaching, and operating a hand truck Schedule & Work Environment Full-time, onsite role. Remote work is not available for this position Typical hours fall between 5:00 AM and 5:00 PM, Monday through Friday Schedule may vary based on business needs, with occasional weekend coverage Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events. #IND103 #LI-KC1 About Continental Services Apply Now Our Hiring Process Stage 2: Interview with our Recruiting Team Stage 3: Interview with the Hiring Manager Stage 4: Final interview with a Leader Stage 5: Hired Stage 1: Applied Stage 2: Interview with our Recruiting Team Stage 3: Interview with the Hiring Manager Stage 4: Final interview with a Leader Stage 5: Hired Stage 1: Applied Stage 2: Interview with our Recruiting Team Stage 3: Interview with the Hiring Manager Stage 4: Final interview with a Leader Stage 5: Hired 1 2 Find out more Join our Talent Network! Register Your Interest Apply Now Department Elmira Admin 310992 Employment Type Full Time Location Horseheads, New York Workplace type Onsite Compensation $60,000 / year Reporting To Bob Knoll View all opportunities at Continental Services Apply Now