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Job Description
Job # 042827 Department Code 35006-7100 Department Parking and Transportation Services Job Title Transportation Coordinator Location Syracuse, NY Campus Syracuse, NY Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy. Pay Range $23.13 - $28.85 Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses. Staff Level S4 FLSA Status Non-exempt Hours Standard University business hours 6:30pm-2:30am • Overnight shift
Workdays:
Wednesday-Sunday Hours may vary based on operational needs. Job Type Full-time Unionized Position Code Not Applicable Job Description The Transportation Coordinator is a full-time position reporting to the Lead Transportation Supervisor and supports nightly campus transportation operations by serving as the primary coordination point for drivers, students, and the Department of Public Safety (DPS). This role provides real-time operational direction for Fixed Route Shuttle Service and Safety Escort Service, schedule coordination, and resolution of service issues, while ensuring safe, efficient, reliable service delivery. Responsibilities include monitoring daily transportation activity, conducting vehicle inspections, completing operational audits, submitting maintenance work orders, and supporting ongoing communication, coordination, and problem-solving in a fast-paced operational environment. Education and Experience Two-year degree or similar transportation dispatch logistics. Skills and Knowledge Experience in transportation coordination, or a similar operations-based role preferred. Strong communication and customer service skills with the ability to remain calm in a fast-paced environment. Working knowledge of transportation operations, DOT regulations, and safety standards preferred. Proficiency in Microsoft Office (Word, Excel, Outlook). Strong attention to detail with the ability to learn and apply procedures quickly. Ability to work effectively in a team-oriented environment. Flexibility to work evenings, weekends, and special events as required. Multi-task in a high-volume, community and student service centered environment. Responsibilities Responsible for active coordination of transportation services including Fixed Route and Safety Escort operations. Prioritizes incoming communications, responds to emergency and non-emergency calls, makes time-sensitive operational decisions, and resolves service disruptions to ensure continuity and efficiency of transportation services. Monitors daily transportation activity including driver routes, schedules, breaks, check-ins, vehicle usage, on-time performance, and video-streaming systems. Identifies operational issues, delays, or irregularities and takes corrective action or escalates as needed. Monitors daily transportation activity including driver routes, schedules, breaks, check-ins, vehicle usage, on-time performance, and video-streaming systems. Identifies operational issues, delays, or irregularities and takes corrective action or escalates as needed. Performs administrative responsibilities including data entry, record maintenance, scheduling support, overtime/event coordination, documentation, equipment tracking, maintenance/service requests, and report preparation to support operational continuity. Other duties as assigned. Physical Requirements Not Applicable Tools/Equipment Not Applicable Application Instructions In addition to completing an online application, please attach a resume and cover letter. About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu. About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
