Full Job Description Position Summary:

Elmwood Adult Day Health Care Centers is seeking a reliable and compassionate Transportation Coordinator and Receptionist to serve as the first point of contact for participants, visitors, and vendors, while also overseeing the coordination of daily transportation services. This position plays a key role in ensuring the safety, organization, and efficiency of both front desk operations and transportation logistics. The ideal candidate will be detail-oriented, professional, and committed to supporting the needs of a diverse elderly population, including those with cognitive and physical impairments.

Qualifications:

Education:

High school diploma or equivalent required.

Experience:

Minimum of one (1) year of experience in an office, customer service, or transportation coordination role preferred.

Technical Skills:

Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneDrive). Ability to quickly learn new software and systems. Experience with WellSky is a plus.

Language Skills:

Proficiency in English is required. Bilingual in Spanish (spoken and written) is preferred.

Other Requirements:

Must be certified by a licensed physician as being in good health, including being free from communicable diseases in accordance with RI Department of Health regulations. Must pass a criminal background check prior to employment.

Personal Competencies:

Strong verbal and written communication skills. Excellent organizational skills and keen attention to detail. Flexibility and adaptability in a dynamic work environment. Ability to work both independently and collaboratively. Strong problem-solving and decision-making abilities. Professional appearance and demeanor. Sensitivity to the needs of seniors and vulnerable populations. Appreciation for diversity in age, culture, gender, religion, social status, and sexual orientation. Commitment to Elmwood Adult Day Health Care Center's mission and values.

Key Responsibilities:

Transportation Coordination:

Coordinate daily participant transportation schedules, including pick-up and drop-off times. Communicate effectively with drivers, MTM, participants, and families to ensure timely and safe transport. Record and monitor transportation requests for medical appointments or schedule changes. Address and resolve transportation issues promptly and professionally. Maintain accurate transportation records and logs.

Front Desk Reception:

Greet participants warmly by name and maintain a friendly, welcoming atmosphere. Ensure the front gate remains secured to prevent unauthorized access or participant elopement. Record participant arrival and departure times accurately. Greet and assist visitors; manage visitor log and notify appropriate staff of arrivals. Receive and distribute deliveries to the appropriate departments.

Clerical & Administrative Support:

Perform clerical tasks including filing, faxing, copying, emailing, and recordkeeping. Assist in maintaining accurate CACFP food logs in compliance with program requirements. Schedule appointments and provide participants with reminders as needed. Maintain a clean, organized, and professional front desk environment. Ensure strict confidentiality and compliance with HIPAA guidelines. Participate in weekly staff education sessions and demonstrate a willingness to learn. Perform other duties as assigned to support the daily operations of the center.

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

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