Driver Manager

About Us We are the fastest-growing appliance delivery and installation company in the nation, proudly acquired by The Home Depot to elevate service excellence across the final mile logistics space. We complete over 6,000 deliveries per day to residential, business, job sites, and commercial locations. With more than 500,000 square feet of operational space across strategically located logistics terminals, we're equipped to meet our customers' needs every day. Join a company with a legacy of success and a commitment to excellence.

MUST:

Expertise in Home Appliance Installation or related technical skills Proven ability to train, coach, and develop both new and experienced technicians within the home appliance industry Hands-on support through ride-alongs to ensure compliance and quality management Flexible and dependable team member , able to step in during call-offs, emergencies, and peak seasons Expert in Rout Management , and

Delivery Metrics Responsibilities:

• Responsible for the location's ability to assign all daily routes
• Implement tasks, create reports, assist with daily operational needs, and complete assignments at General Manager's direction
• Develop and submit to management a detailed daily delivery plan of fleet vehicle availability, staff assignments, and other resources to ensure all deliveries are completed successfully while maximizing fleet capacity and maintaining efficient routing
• Assist management with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures to ensure the Technicians readiness
• Communicate recruiting needs to General Manager, participate in recruitment, development, and retention of drivers through a culture of mutual respect and dedication to providing top-notch customer service
• Assist management in supervising technicians and monitoring their performance and work habits.
• Coach and mentor Technicians to meet their peak performance
• Supervise and observe the loading of trucks to confirm conformance to freight pulls, prevent product damage, and ensure the safe operation of the technicians
• Train and enforce quality control standards that align with company safety programs, as well as safety rules and compliance with all government regulations including OSHA requirements and

COVID-19 PPE

usage.

• Verify route documentation and confirm all routes are correct prior to dispatch times
• Create Technicians schedule and assign routes, reassign Technicians routes day of on DSR
• Monitor Technicians goals and metrics, provide assessments, document service failures, and develop correction and improvement plans
• Responsible for 7:00 AM Delivery Metrics & IVR Usage
• Ensure Technicians Uniform adherence
• Promote Dock Safety and ensure adherence
• Assist in resolving with customer escalations
• Coordinate fuel needs and preventative maintenance for vehicle fleet
• Regularly inspect all vehicles to ensure proper usage and care by Technicians and recommend corrective action as needed
• Secure estimates for any vehicle repairs and submit to management for approval Qualifications and Skills
• Minimum 3 years' experience in Operations and/or Logistics Management/Transportation
• Deep understanding and knowledge of home appliance industry, including installation and servicing.
• Excellent communication and time management skills desired; attention to detail and ability to analyze and process improve strongly preferred.
• Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace.

Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. #

INDExempt Job Type:

Full-time Pay:

$75,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Home Appliance Installation or similar : 3 years (Required)

Route Management and Key Metrics Management:

3 years (Required)

License/Certification:

DOT Medical Card and Clear MVR (Required)

Work Location:

In person