Operations Support Representative

POSITION SUMMARY

The Operations Support Representative at WEL Companies is responsible for executing and maintaining daily transportation operations across planning, driver support, and customer service. This role serves as a central point of coordination between drivers, dispatch, and customers to ensure freight is planned, executed, and delivered on time. This position is accountable for real-time issue resolution, proactive communication, and maintaining service performance standards. Success in this role requires strong decision-making, urgency, and the ability to manage multiple operational priorities simultaneously.

Job Details:

Schedule:

6am-4pm Friday, Saturday, Sunday, Monday Pay $50,000 per year

ESSENTIAL FUNCTIONS

Plan and assign freight to drivers in alignment with service requirements, driver availability, and operational efficiency Provide clear direction and support to drivers to ensure safe, compliant, and on-time execution Monitor and track shipments and driver performance, including on-time service, ETA/PTA accuracy, and utilization Communicate proactively with drivers, dispatch, and internal teams to address delays, service risks, and operational disruptions Identify and resolve issues in real time, including service failures, breakdowns, and scheduling conflicts, to minimize impact to customers Serve as the primary after-hours point of contact for customer inquiries, ensuring timely and accurate communication and issue resolution Analyze operational data and reports to support service performance, fuel efficiency, and compliance with food safety standards Collaborate with dispatch and planning teams to adjust schedules, recover service, and maintain customer commitments Support overall operational readiness by ensuring next-day planning gaps, driver availability, and service risks are addressed prior to shift end Perform additional duties as assigned to support operational needs Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SKILLS & ABILITIES

Education:

High School Diploma or equivalent; required Associate degree (Logistics, Business Management, or relatable field); preferred

Experience:

3+ years of transportation preferred. AS400 experience; a plus

Computer Skills:

Knowledge of Microsoft Office software products and Windows. Ability to learn and use proprietary software. Advanced keyboarding skills.

Essential Skills:

Excellent oral and verbal communication skills. Experience working in a team environment. Strong attention to detail.

WORK ENVIRONMENT

An office environment in a controlled atmosphere building About WEL Companies, Inc. In 1975 Wally Tielens and his son, Bruce had a simple vision for a family business that quickly grew into an industry leading refrigerated trucking business. What began as a two-truck business soon blossomed into more than 400 trucks and 700 trailers that provide award winning nationwide service to some of the largest companies in the food, beverage, and dairy industries. Certified for ELDT training with the FMCSA in Wisconsin and Florida SmartWay Transport Partner & Recognized by The U.S. Environmental Protection Agency Ranked in the top 15 of Fueloyal.com Top 25 Refrigerated Companies Home to 62 members of the Wisconsin Motor Carriers Presidents Safe Drivers Club Top 250 Fleets in America - Commercial Carrier Journal 2022 Premier Carrier - FourKites Tyson Foods 2022 Premier Carrier of the Year We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. er characteristic protected by federal, state, or local laws.

Job Type:

Full-time Pay:

From $50,000.00 per year

Work Location:

In person