Micro Transit Supervisor

Micro Transit Supervisor Birmingham, AL Job Details Full-time From $18 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Retirement plan Qualifications Post-trip inspection protocols Management Pre-trip inspection protocols Safety inspections for hazard identification Compliance audits & assessments Adhering to traffic regulations Mid-level Improving operational efficiency Performing regular vehicle safety checks 3 years High school diploma or GED Personnel records management Dispatching Driver's License Supervising experience DOT Physical Certification Transportation safety regulations Safety audits for hazard identification Bus driving Training & development Associate's degree Transit transportation systems 2 years Communication skills Overseeing training Customer complaint resolution Performance evaluation Full Job Description

JOB SUMMARY

The Supervisor for Micro Transit Operators plays a critical role in ensuring the safe and efficient operation of on-demand transit vehicles, while also overseeing the performance of Micro Transit Operators to guarantee exceptional passenger experiences. Positions in this job classification are considered safety sensitive and are subject to drug testing, including random drug screens, in accordance with the Federal Transit Administration (FTA) Drug and Alcohol regulations.

ESSENTIAL JOB FUNCTIONS

Supervision & Operational Oversight:

Provide direct supervision, leadership, and guidance to Microtransit Operators. Monitor daily operations to ensure compliance with traffic laws, organizational policies, and service standards. Conduct performance evaluations and deliver timely, constructive feedback.

Safety Compliance:

Enforce strict adherence to all safety protocols and procedures. Conduct routine safety audits, identify risks, and implement corrective actions as needed.

Customer Service Excellence:

Promote and uphold high standards of customer service. Address passenger inquiries, concerns, and complaints promptly and professionally to ensure a positive rider experience.

Route Optimization & Technology Utilization:

Oversee the effective use of dispatch and routing technology for ride requests and navigation. Analyze operational data to improve route efficiency, on-time performance, and overall service quality.

Vehicle Maintenance Oversight:

Ensure operators complete required pre- and post-trip inspections and adhere to established maintenance schedules. Verify timely reporting and resolution of vehicle issues or discrepancies.

Accident Response & Reporting:

Provide direction and support in the event of incidents or accidents. Ensure all reports are completed accurately, thoroughly, and in accordance with organizational procedures.

Training & Development:

Coordinate and facilitate required training programs. Keep operators informed of updated policies, procedures, and industry best practices to support continuous improvement.

Records Management & Documentation:

Maintain accurate and up-to-date records related to operator performance, attendance, punctuality, and policy compliance

MINIMUM QUALIFICATIONS

• High school diploma or equivalent (GED). Graduation from a two-year college is preferred.
• Valid driver's license with a commendable driving record.
• Prior management or supervisory experience in a similar capacity is preferred. . Experience in transit operations or closely related industry is desirable.
• Proficiency in customer service principles and effective communication.
• Thorough understanding of vehicle maintenance basics is a plus.

. A minimum of two (2) years' experience is required as a bus operator.

PHYSICAL REQUIREMENTS

Ability to sustain prolonged periods of sitting. Capable of assisting diverse passengers, including those with mobility challenges.

WORKING CONDITIONS

Availability for variable shifts, including weekends and holidays. Adaptability to diverse weather conditions.

REQUIREMENTS

The required driver's license for this position is a standard non-CDL license. Must have a good driving record with no more than one (1) moving violation within the last twelve (12) months and have no felony convictions on criminal records.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum age - 21 years.

• Demonstrate acceptable performance in the past twenty-four (24) months.
• No chargeable safety infractions.
• Not more than two (2) tardies.
• Not more that one "at fault" customer service compliant.
• No occurrence attendance letter on file for the twenty-four (24) month criteria.
• Maximum of 12 days absence (extenuating circumstances will be reviewed).
• No warning letters on the employee file.
• No suspensions.
• Current year not more than three (3) unexcused absences occurrences.
• Must participate in Supervisory Management Training within twelve (12) months of newly hired, promoted, or transferred.
• BJCTA is a Drug Free Workplace.

Participants in BJCTA's Drug & Alcohol Program is a condition of employment. Failure to adhere to BJCTA's Drug & Alcohol Program will result in termination. Every BJCTA employee is responsible for reading and observing the requirements of the Drug & Alcohol Policy. This has been identified as

SAFETY SENSITIVE. CERTIFICATES, LICENSES, REGISTRATION

Current and valid driver's license, including DOT medical card. No more than one (1) moving violation within last 36 months.

EDUCATION

High school diploma or equivalent (GED). Graduation from a two-year college is preferred, but not required. Management or supervisory training desirable, but not required. A minimum of two (2) years' experience is required as a bus operator. (This minimum requirement may be met if actual driving experience is supplemented by other directly related transit driving experience.)

EXPERIENCE

At least five (5) years' experience of driving a non-commercial/ commercial vehicle with restrictions. EEO - Equal Opportunity Employer

M /F /D /V

The Birmingham-Jefferson County Transit Authority is an equal opportunity employer and does not discriminate based on race, sex, age, color, religion nation origin, marital status, veteran status, disability status, sexual orientation or any other basis prohibited by federal, state, or local law. BJCTA is a Drug-Free/Smoke-Free Workplace, and an Equal Opportunity Employer.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Shift:

Day shift Evening shift

Work Days:

Monday to Friday Weekends as needed Ability to

Relocate:

Birmingham, AL 35203: Relocate before starting work (Required)

Work Location:

In person