ROAD ASSIST COORDINATOR I

ROAD ASSIST COORDINATOR I 3.1 3.1

out of 5 stars 3200 Industrial Park Road, Van Buren, AR 72956 Full-time

USA TRUCK LLC 638

reviews Full-time PURPOSE This position is responsible for providing emergency roadside assistance to driver team members, working flexible schedules, and available to work various shifts including weekends and nights. This includes assessing and diagnosing vehicle failures through careful inquiry and dispatching appropriate service to drivers based on the nature of each breakdown.

PRINCIPAL ACCOUNTABILITIES

. Coordinate road repairs between Driver Team Members and Vendors, as necessary. Maintain cost per mile (CPM) goal. Utilization of equipment to reduce down time. Ensure Department of Transportation (DOT) compliance. Provide total support for driver team members, inter company operations, and external customers through effective and timely action. Effectively communicate to our internal and external customers.

QUALIFICAT IONS AND EDUCATION REQUIREMENTS

. High School diploma or equivalent. On the job experience in similar role preferred

PREFERRED SKILLS

Ability to deliver exceptional service through positive engagement and patience. Ability to work in a team environment to continuously improve results. Able to promote a culture of trust and safety.