SUMMARY:

We are seeking a positive and collaborative Fulfillment Operations Coordinator with strong administration, communication skills and a customer service champion approach to join our dynamic team! Must have the ability to meet on-time order fulfillment and profitability by ensuring the company's goals and objectives are being met. This position will require the ability to oversee multiple lines of communication with internal and external customers.

DUTIES AND RESPONSIBILITIES

• Answer company lines and direct them internal team members
• Review the following to ensure all orders are processed correctly and efficiently: Customer Purchase Orders Open Order reports from customers Customer portals
• Process Accounts Receivable invoices and credit card transactions.
• Responsible for the processing of customer orders from entry to invoicing, including verbal/electronic order confirmations to customers. Effective communication of specific and unique customer requirements to the floor
• Assist in the creation and maintenance of customer files (routing guides, contact sheets, parts lists, etc.)
• Oversee and maintain master schedule with order requirements and invoiced/shipped order information
• Monitor and update daily work schedule in conjunction with Supervisor and Manager and attend meetings as needed
• Full cycle processing of online business to customer orders (inventory check, packing, invoicing, order status communication)
• Assist with the handling and processing order returns with management approval
• Participate in long term department projects such as New Customer On-Boarding, New Part Checklists, Continuous Improvements Lessons Learned, and Program Changes
• Daily, weekly, monthly, quarterly, and annual Sales Reports
• Coordinate year end activities including Holiday initiatives, filing, reporting, etc.
• Assist in department assigned annual cycle counts
• Assist with general clerical tasks including filing, scanning, etc.
• Other tasks as assigned by manager

QUALIFICATIONS

Organized, detail oriented, proactive, comfortable communicating in person and by phone with internal and external customers and multi-tasking. Ability to adapt quickly and work both independently and collaboratively with a team.

EDUCATION, EXPERIENCE, KNOWLEDGE

2-3 years' experience in a related field. Associate or Bachelor's Degree preferred but not required. Strong intrapersonal skills and ability to work in a team Efficient in data entry, filing, reporting, and general office tasks Ability to learn and understand company policies and procedures Excellent verbal and written communication skills, especially professional phone and email etiquette Ability to prioritize and work under pressure Ability to speak, understand, read, and write English

PHYSICAL REQUIREMENTS

Ability to lift, and/or carry up to 10 lbs. occasionally Sedentary work in an office environment for approximately 5-6 hours in an 8-hour workday Occasionally walk across the street between company locations Walk through or next to a warehouse environment as needed Ability to talk on the phone on an on-need basis Computer work throughout the workday

COMPUTER SKILLS

Proficient in

Office Suite:

Microsoft Word, Excel, Power Point, Outlook, Proficient in

Google Drive:

Sheets, Docs HubSpot CRM, Sage, SharePoint, Adobe Suite, Squarespace a plus Camisasca Automotive Manufacturing, Inc. is proud to be an Equal Opportunity Employer, consistent with applicable federal, state, and local law.

Pay:

$27.00 - $29.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person