Warehouse Supervisor

Who We Are Founded in 2013, Second Life Mac (SLM) set out to make a difference by connecting people with the best technology — with affordability and sustainability in mind. Since then, we've become recognized for our thought leadership and commitment to excellence, reselling Apple products to customers worldwide while maximizing value for our client network. As we continue to grow our reputation as a leader in Apple device buybacks, we're seeking talented individuals who share our drive to elevate our mission even further. Our team is dedicated, innovative, and constantly striving to improve every day. Overview The Warehouse Supervisor is responsible for overseeing all outbound shipping activities to ensure accurate, timely, and cost-effective order fulfillment. This role leads the shipping team, coordinates carrier pickups, ensures compliance with company and regulatory standards, and drives continuous improvement in shipping processes and performance. Key Responsibilities Supervise daily outbound shipping operations, including picking verification, packing, labeling, and staging Lead and support shipping team members to meet productivity and accuracy targets Coordinate with carriers to schedule pickups and resolve shipping issues Ensure all shipments are processed accurately within established timelines Verify shipping documentation and compliance requirements Monitor shipping metrics such as on-time delivery, order accuracy, and freight costs Implement process improvements to increase efficiency and reduce errors Maintain organized staging areas and dock management procedures Enforce safety protocols and proper material handling practices Collaborate with inventory, receiving, intake, and customer service teams to resolve discrepancies Conduct training, scheduling, and performance evaluations for shipping staff Qualifications High school diploma or GED required 2-5 years of warehouse experience, with strong focus on shipping operations 1-3 years of supervisory experience preferred Experience with shipping systems and carrier software platforms Knowledge of freight processes (LTL, FTL, parcel, international shipping preferred) Forklift certification preferred Strong leadership and organizational skills Ability to work in a fast-paced, deadline-driven environment Working Conditions Warehouse and dock environment Frequent standing, walking, bending, and lifting up to 50 lbs May require overtime, weekends, or extended hours during peak shipping periods Compensation & Benefits Financial education program Competitive pay Superior, industry-best Total Rewards program Paid time off Exemplary health benefits through BCBS 401k plan with a dedicated financial advisor EEO Statement SLM takes pride in being an equal opportunity employer. We are committed to maintaining a diverse, equitable, and inclusive team. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, and/or related medication conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military/veteran status, disability, or any other characteristic protected by applicable law. Employment is decided by qualification, merit, and business needs.

Pay:

$62,500.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance

Work Location:

In person