Fulfillment Coordinator

Location :

East Aurora NY. The Fulfillment Coordinator is responsible for managing orders from receipt to shipment, ensuring timely and accurate deliveries while maintaining customer relationships. The role includes processing purchase orders, coordinating shipments, and resolving order-related issues to meet customer expectations.

Job Responsibilities:

Serve as the primary contact for retailer accounts and Sales Managers. Process account purchase orders from receipt to shipment, ensuring accuracy, timeliness, and cost-effectiveness. Enter and maintain accurate pricing and toy specifications. Establish and maintain customer profiles in the order management system. Maintain proper Dating Terms and Promotional Programs on all purchase orders. Perform the on-line stock commitment process. Research and resolve domestic order and shipment problems. Monitor special orders for timely delivery related to advertisements, events, and promotions. Coordinate and monitor the shipment of allocated items. Provide timely and accurate item, order, and shipment information to customers, the Sales team, and management. Maximize order fill rates to assigned accounts. Initiate changes or cancellations of orders to avoid shipping problems. Work closely with Distribution Centers to ensure timely shipment of Purchase Orders. Some overtime may be required.

Skills:

Accountability and ownership in delivering results. Excellent communication skills to foster information flow across the organization. Strong analytical skills for predicting and resolving problems. Ability to manage multiple projects independently with minimal supervision. Proficiency in Microsoft Office applications (Excel, Outlook, Teams). Basic understanding of EDI technology related to Purchase Orders and Invoices. Exceptional interpersonal skills and a customer-focused attitude.

Education/Experience:

Associate's degree in business or related field. 1+ years of experience in a customer support role. Demonstrated growth mindset by embracing challenges, continuously learning, and improving. Ability to work independently while meeting critical deadlines.