Shipping Coordinator

Shipping Coordinator Euclid, OH $50,000-$60,000 Heat-treating facility ________________________________________ This is a high-energy, fast-paced role at the center of our operation. You will own the flow of every customer order — from receipt to shipment — while acting as the primary point of communication between customers, production, and logistics. This is not a sit-back, process-only role.

The right person:

Thrives in a fast-moving, high-interruption environment Enjoys constant communication with customers and teammates Makes quick decisions — even with incomplete information Stays calm and professional under pressure Brings energy, urgency, and accountability every single day If you prefer predictable, steady work with minimal interaction, this role is not a fit. ________________________________________ What You'll Be Doing Own the Customer Order Flow Take full ownership of customer jobs from order entry through shipment. Review incoming orders, specs, and requirements quickly and accurately. Identify missing or unclear information and resolve it — immediately. Customer Communication (This Is Critical) Serve as a primary point of contact for customers. Handle daily calls, emails, and inquiries with professionalism and urgency. Provide updates, solve problems, and manage expectations in real time. Confidently handle complaints and high-pressure situations. Shipping & Logistics Coordinate and prioritize daily shipping activity. Ensure orders are packaged, documented, and shipped correctly and on time. Schedule freight, coordinate pickups, and communicate with carriers. Receiving & Job Intake Oversee incoming customer material, verify accuracy, and ensure proper identification, tagging, and routing. Quickly align priorities with production. Lead a Small Team Lead and direct 2-3 shipping, receiving, and order entry team members. Set daily priorities, adjust as conditions change, and jump in hands-on when needed. When this department runs well, the whole company runs well — and you'll take that seriously. ________________________________________ What Success Looks Like

• Customers get fast, clear, and professional communication
• Orders move through the system without bottlenecks
• Problems get solved quickly — not escalated or avoided
• The shipping floor runs with urgency, organization, and accountability
• You bring energy and leadership that raises the pace of the entire operation ________________________________________ Who You Are You're not just filling a seat — you want to make this department better and grow with it.
• High energy and naturally fast-paced — the pace energizes you
• Outgoing and customer-facing — talking to people all day is your comfort zone
• Decisive — you don't freeze when things get busy
• Detail-oriented — in manufacturing, the small things matter
• A natural leader — your team follows your example because of how you work
• Thick-skinned and professional — pressure doesn't rattle you ________________________________________

Qualifications Required:

• 3+ years in shipping/receiving coordinating & order management/logistics.
• Strong communication and problem-solving skills
• Experience in a fast-paced, high-volume environment
• Comfortable with ERP/MRP systems, shipping software, and email (BlueStreak experience is a plus)
• Forklift experience

Preferred:

• Heat treating, aerospace, or metal processing background

ISO 9001 / AS9100

familiarity

• CDL or large vehicle experience (helpful as a backup driver)

Physical:

Ability to lift up to 50 lbs. and work in an industrial environment with frequent movement between office and shop floor. Our Values Hard Work

• Respect
• Integrity
• Accountability
• Teamwork
• Positive Attitude
• Customer Focus These aren't words on a wall.

They're how we operate every day.