OSS Shift Lead#26-02656

Sunnyvale, CA

Onsite

Contract

Starts 5/18/2026

Ends 8/29/2026 Job Description

Title

Operations Clerk-II Location

RO, USA, CA, Sunnyvale, W California Ave Description

Title:

OSS Shift Lead

Type:

Full time

Location:

Sunnyvale, CA (within 30 mins of city) Role Overview

The OSS Shift Lead is the operational backbone of the day-to-day shift.

This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations.

You are the "control tower" during your shift — responsible for keeping operations running smoothly and stepping in when things go off track. Key Responsibilities

1. Shift Management & Staffing Assign OSS to shifts and ensure full coverage across all active jobs Monitor attendance, lateness, and no-shows; take immediate corrective action Backfill gaps in real-time by reassigning or escalating

2. Real-Time Operations Oversight Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion) Escalate critical issues with clear context and proposed solutions

3. Communication Hub Serve as the primary point of contact for all inbound/outbound OSS communication during shift Respond to OSS questions, issues, and updates quickly and clearly Coordinate with internal teams (Ops, Support, Launchers etc.) as needed What Good Looks Like

All shifts are fully staffed with minimal last-minute scrambling OSS know exactly where to be and what to do Issues are resolved quickly without escalation when possible

Communication is fast, clear, and proactive Participants have a seamless experience on-site Qualifications

1-3 years in operations, logistics, hospitality, or similar fast-paced environments

Strong real-time decision-making and problem-solving skills Excellent communication (written + verbal) Comfortable managing multiple workflows simultaneously Highly reliable and responsive Nice to Have

Experience in dispatch, shift scheduling, or gig workforce management

Familiarity with last-mile logistics or on-demand operations Classification

TAC:

Temporary Agency Worker

Remote Work Address

• 
  Remote Address Time Zone
• 
  Holiday Schedule
• 
  Work Schedule
• 
  Start Date
  May 18, 2026 End Date
  Aug 29, 2026 Intake Call Completion Date
  2026-05-07T13:07:00.000 Workday Access
• Posting
  Yes Requisition Reason
  Original|Open Position Market
  CORP Laptop
  Yes Job Posting SLA Classification
  Professional Job Posting Rejected by PMO
  N/A Job Posting Rejected
  N/A Requisition Process Type
  Standard Allow for Remote
  No Primary Hours
  Standard Business Hours Business Need
  Increase in Workload By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners.

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