Between $175k and $390k Per Year DOE (Depends on Experience) Position range in Denton County $41k - $141k Per Year Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation McMaster-Carr Supply Co.

Occupation:

General and Operations Managers

Location:

Roanoke, TX - 76262

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

07/21/2026 Positions available: 500

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

07/24/2026

Expires:

12/31/2026 Job #: 17044035 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education Bachelor's Degree Experience 1 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Shift Day Shift Benefits Help for . McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease. Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But were never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer. What Youll Do As part of the Customer Service and Fulfillment leadership team, youll take on high-impact work that shapes how we serve customers and scale our operations. This role is a path to senior leadership, with progress driven by the impact of your worknot a fixed timeline. Over time, youll grow into a general manager who tackles business-critical challenges such as: Apply LLMs to transform how we work. Use large language models to improve how we serve customersfrom automating routine tasks to increasing the precision and coverage of our customer support systems. You might enhance our ability to auto-complete more customer service requests, develop a new chatbot that handles more complex inquiries, or use AI to uncover patterns in customer credits and feedbacklike identifying trends in damaged shipmentsso we can solve root causes faster. Remove ordering friction. Identify and eliminate barriers in the order-to-payment process so customers can place and receive orders seamlessly. Your work will improve reliability, reduce manual exceptions, and make it easier for customers to do business with us. Drive automation in distribution. Help design and implement automation in our distribution operations to scale efficiently, improve accuracy, and deliver even faster service. Youll help build the systems that keep our operations sharp as we grow. Lead cross-functional teams. Work across tech, service, and distribution teams to bring solutions to life. Youll define problems clearly, align stakeholders, and ensure ideas turn into sustained improvements. Spot and solve operational pain points. Identify recurring issues in how we serve customersfrom credit adjustments to delaysand lead efforts to fix them at the root. Your work will improve both the customer experience and operational efficiency. Who You Are Youre energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with youbuilding trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you're curious, driven, and eager to take on challenges that matter, McMaster-Carr offers the chance to make an impact and grow into a leader.