Requisition ID:

951254 Store #: M62138 Warranty Repair

NAASC - ATL

Lab

Position:

Full-Time

Total Rewards:

Benefits/Incentive Information If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL

FUNCTION

The Materials Handler I (Warranty Boutique Specialist) is responsible for evaluating eyewear defects and damages for our boutique customers. In this role, the associate inspects and evaluates damaged product in accordance with the Warranty Repair Center policies. The associate is responsible for accurate and timely data entry. This position requires full attention to product and order details. The associate also works closely with external contacts to ensure the success of the day-to-day boutique operations.

MAJOR DUTIES AND RESPONSIBILITIES

Assesses damage to physical eyewear and inputs defect codes for each product category

Inspects and evaluates product images in accordance with warranty policies

Expert knowledge of Warranty policies and processes for research and diagnostics of claims issues

Processes evaluations of product in a timely manner

Meets and maintains service level standards

Communicates internally and externally, via in person, phone, and email

Responds to escalated emails with concerns regarding clients' warranty claims

Serves as point of contact for external customers

Inputs notes in system for clarification and documentation of claims

Determines and implements correct repair process

Repairs/adjusts eyewear as necessary

Inputs and verifies customers' addresses (updates and makes changes when necessary)

Maintains a clean, safe and organized work station/area

Performs other Warranty-related duties as required

BASIC QUALIFICATIONS

1+ Years related customer service experience

Ability to type minimum of 35 WPM

Clear and effective verbal and written communication skills

Ability to multi-task and flex between roles

Working knowledge of Microsoft Office programs, including Excel and Outlook

Ability to work flexible hours and overtime as requested by Supervisors and Manager

Self-motivated

Must be detail oriented

Must be flexible with assignments

Required to work from detailed procedures

Strong organizational skills

PREFERRED QUALIFICATIONS

• Working knowledge of SAP
• Working knowledge of eCare platform
• Bachelor's Degree in Logistics, Supply Chain, or industry equivalent

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.