The Dock Hand / Operations Support position is responsible for supporting day-to-day bakery and warehouse operations between the York and Portsmouth facilities . This is a flexible, hands-on position responsible for receiving materials, product recovery and waste handling, supporting slicing and warehouse activities, maintaining dock and storage areas, and assisting wherever operational needs require. At When Pigs Fly, our culture is built on ownership, urgency, flexibility, cleanliness, teamwork, and accountability . This position is expected to move between departments and facilities as needed, complete assigned work without constant direction, and help keep product, materials, inventory, and waste streams moving efficiently. Each team member is responsible for:

Product Recovery & Waste Handling:

Collect, sort, stage, and properly handle non-saleable, stale, damaged, or off-spec bakery product according to established company procedures, including recovery, repurposing, recycling, or disposal as applicable.

Receiving:

Assist with receiving ingredients, packaging, supplies, equipment, and other incoming materials at both York and Portsmouth.

Receiving Verification:

Verify incoming quantities, inspect materials for damage or other issues, and communicate discrepancies to management.

Dock Operations:

Maintain clean and organized docks, receiving areas, staging areas, and warehouse spaces to ensure materials can be safely and efficiently moved.

Slicing Support:

Assist the Slicing Department with product movement, staging, racks, packaging, cleanup, and other duties needed to maintain production flow.

Facility Support:

Float between the York and Portsmouth facilities based on daily operational needs and priorities.

Material Movement:

Move ingredients, packaging, finished goods, non-saleable product, racks, pallets, supplies, and other materials to their proper locations.

Warehouse Support:

Assist with organizing inventory, staging materials, rotating stock, receiving deliveries, and maintaining orderly storage areas.

Product Recovery Management:

Maintain organized recovery and waste areas and ensure bakery product, cardboard, pallets, packaging materials, and other waste streams are properly sorted, handled, recovered, recycled, or disposed of according to company procedures.

Housekeeping:

Maintain clean and organized docks, warehouse areas, product recovery areas, workstations, and equipment used throughout the shift.

Food Safety & GMPs:

Follow all company GMP, food safety, allergen, sanitation, and contamination-prevention requirements when working between departments and facilities.

Equipment Safety:

Safely operate pallet jacks, carts, compactors, and other approved material-handling equipment when properly trained and authorized.

Communication:

Immediately communicate damaged materials, incorrect deliveries, inventory discrepancies, safety concerns, facility issues, or product concerns to the appropriate supervisor.

Operational Flexibility:

Assist Receiving, Slicing, Warehouse, Production, and other operational departments when additional support is needed.

Facility Transfers:

Assist with the movement or transfer of materials, supplies, equipment, or product between York and Portsmouth when assigned.

Safety:

Follow all dock safety, lifting, pedestrian traffic, PPE, and material-handling requirements and immediately report unsafe conditions.

Accountability:

Complete assigned responsibilities fully and accurately and communicate when work cannot be completed or additional support is required.

Cultural Expectation:

"If something needs to be moved, received, organized, recovered, cleaned up, or supported, we take ownership and get it done. This position helps keep both facilities organized and moving."

Accountability Standard:

The Dock Hand / Operations Support employee is expected to remain flexible and respond to the needs of the operation. Failure to properly manage non-saleable product and recovery activities, maintain receiving and dock areas, follow food safety or safety procedures, or complete assigned operational support responsibilities may result in retraining or corrective action

Pay:

$19.00 - $21.00 per hour Expected hours: 40.0 per week

Work Location:

In person