Warehouse Recovery Specialist

Company DescriptionComoto Holdings is America's largest omnichannel platform in the powersports aftermarket-products industry, dedicated to advancing the experience of powersports enthusiasts across the globe. Comoto's brands, RevZilla, Cycle Gear, Common Tread, REVER and J&P Cycles, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the powersports community, through best-in-class e-commerce and retail experiences.

Job DescriptionImportant Information:

Base compensation is $18/hrThis position has a 5-day work week with a Monday - Friday 7:30am to 4pm scheduleThis is a full-time position with benefits, including medical, dental and vision coverage; 401(k) with company match; great employee discount; paid time off; and more!

Our next Recovery Specialist will support company growth and gong-worthy customer service while minimizing recovery losses by serving as a liaison for the Comoto family of brands (RevZilla, CycleGear, J&P Cycles, REVER and Common Tread) with manufacturers, vendors, and distributors. In this role, you will work directly with vendors and manufacturers on product disposition of defective and unwanted products converting unsellable inventory to cash or sellable inventory.

Our Next Recovery Specialist Will:

Recover costs associated with defective and unsaleable products while minimizing costs impacting reverse logistics operationsSupport returns & warranty customer service resolutions post returns processIdentify and implement continuous improvements focusing on reduction in cost processes and improving system accuracy and complianceProactively establish recovery (RTV and warranty) policies and procedures with new brands and collaborates with suppliers to optimize recovery processServe as the main point of contact for vendor or manufacturer to facilitate product recalls, updates, or returns for Comoto Fulfillment CentersInteract with Accounting to support documentation and processing of credit and product replacementsWork with Receiving and Inventory teams to sort incoming packages for warranty, returns, mis-ships, and product refurbishment proceduresFoster team growth and development through continued departmental education, training, and finding gongs. Maintain an expert level of proficiency in the Admin software and manufacturer warranty policies and proceduresProvide feedback on Reverse Logistics Team Members' performance to the Managers, Supervisors, and LeadsTrain new returns and inventory team members on warranty and recovery proceduresProvide details of incorrect product descriptions, and photos to Merchandising TeamIdentify items for disposition on eBay and work with Returns Team to create auctions and record the sales

QualificationsOur Next Recovery Specialist Has:

A commitment to Comoto's Core ValuesThorough knowledge of warranty and returns policies and procedures Problem solving and analytical skillsEstablished communication, interpersonal, and listening skillsThe ability to interact and participate in a fast-paced, high-energy, team-driven environmentTime management skills and the ability to organize and manage multiple prioritiesThe ability to occasionally work a schedule outside of normal business hoursWriting and math skills normally acquired through high school educationAdditional InformationAll your information will be kept confidential according to EEO guidelines.