Summer Internship-Administrative Clerk-Port of Morrow Freezer Warehouse

Job Summary Carries out all customer service related activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include answering phones, greeting visitors/truck drivers, appointment scheduling and other clerical duties.

Specific Duties:

Process and input all customer orders Prepare shipping/order picking paperwork for warehouse personnel. Run stock reports to check for product availability. Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests. Coordinate special, last minute shipping requests with the Transportation and Warehouse Operations Departments, expediting any orders as necessary. Track orders as required and notify customers of any activity concerning their order. Maintain damage records and backorder/inventory shortage information. Relationships Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning, work orders, shipments, inventory counts, etc. in a courteous and efficient manner. Clerical Oversee all paperwork associated with orders and maintain the corresponding files. Maintain a current and accurate procedure manual that details the processing requirements for each account.

Preferred Education/Experience/Additional Skills:

2 to 4 years high profile customer service. Computer Literate, Internet Savvy, Warehouse Management Systems Excellent phone manner and listening skills Flexibility, initiative and trouble shooting skills. Ability to take direction from multiple customers at once. Ability to work in a fast paced environment. Ability to work independently or with a team. Must be 18years old to apply

Education :

High school or equivalent