Job Description
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list. Quality Technician (Manufacturing & Customer Experience)
Location:
Houston, TX Schedule:
Monday-Friday | 8:00 AM - 5:00 PM Overview This role sits at the intersection of manufacturing quality, customer experience, and data-driven decision-making. You'll own the end-to-end quality feedback loop—from identifying ATM out-of-box failures to driving corrective actions that improve product performance before it reaches the customer. Your work directly impacts customer satisfaction, field performance, and operational excellence. What You'll Do 1. Own Quality Performance & Customer Impact Manage and resolve Out-of-Box Failures (OBF) and customer-reported issues Investigate root causes with manufacturing, staging, and deployment teams Ensure fast, closed-loop resolution to prevent repeat issues 2. Drive Data-Backed Quality Improvements Analyze quality trends, failure patterns, and operational gaps Maintain and manage quality databases and reporting systems Translate data into actionable insights and prioritized improvements 3. Strengthen Process & Build Quality Promote adherence to manufacturing and staging quality processes Ensure documentation, workflows, and testing protocols meet standards Identify breakdowns and implement process corrections at scale 4. Partner Cross-Functionally Collaborate with Manufacturing, Services, Field Deployment, and Customer Fulfillment Act as a quality advocate, influencing teams to adopt better practices Provide technical guidance and support where needed 5. Lead Continuous Improvement Initiatives Define and present quality metrics and performance KPIs Identify opportunities to improve product reliability and customer experience Support Lean / Six Sigma initiatives and continuous improvement efforts What Success Looks Like Reduction in repeat quality issues and OBF incidents Faster resolution cycles for customer complaints Improved manufacturing and staging compliance Measurable improvements in product quality metrics Basic Qualifications High School Diploma or equivalent 2+ years experience in quality, manufacturing, or technical operations Proficiency with Microsoft Office (Excel strongly preferred) Preferred Qualifications Associate's or Bachelor's degree (Technical or Engineering-related field preferred) Experience with ERP/MRP systems Strong data analysis and reporting skills Exposure to Lean, Six Sigma, or continuous improvement frameworks Background in hardware, electronics, or manufacturing environments Why This Role Stands Out Direct impact on customer experience and product performance High visibility across multiple business functions Opportunity to develop analytics, quality, and operational leadership skills Blend of hands-on problem solving + strategic improvement work Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include:
Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401k EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Help us bring innovation to financial institutions across the globe. At NCR Atleos, you'll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
