Supervisor - Solid Waste Services Operations

Would you like an opportunity to join one of the many teams dedicated to maintaining high-quality public services within a city that has been ranked as one of the best places to live year after year? If so, the City of Raleigh Solid Waste Services Department is seeking a highly motivated and experienced professional with strong leadership, organizational, analytical, and customer service skills for Supervisor - Solid Waste Services Operations position. About You This position provides operational leadership and support for the Operations Division. The primary purpose of this role is to serve as an extension of the Operations Assistant Director during absences or alternative shift coverage while ensuring safe, efficient, and effective operations. Responsibilities include leading projects that improve operational performance and safety; developing and implementing policies and procedures; overseeing staff onboarding and offboarding processes; supporting compliance with departmental standards; and serving as the Operations Supervisor for Core Services or Special Services as assigned. This position collaborates with internal staff and departments to drive continuous improvement and operational excellence. About Us Solid Waste Services collects and processes residential garbage, recycling, yard waste materials, and several specialized collection services. Our department is committed to providing high-quality waste management, disposal, and recycling services for all our valued customers. As an essential and critical service, we take great pride in preserving and protecting the community's natural resources and sustainable growth. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Supervises and manages assigned staff, including hiring, training, scheduling, performance management, employee development, and disciplinary actions Oversees daily solid waste collection operations, ensuring services are delivered safely, efficiently, and in compliance with applicable regulations, policies, and procedures Resolves escalated customer concerns, monitors operational performance, and implements process improvements to enhance service delivery and operational effectiveness Manages projects and programs by developing work plans, monitoring budgets and timelines, allocating resources, and providing status updates and performance metrics Analyzes operational data, identifies service gaps and inefficiencies, and recommends solutions to improve productivity, customer service, and business processes Serves as the primary liaison for fleet and safety-related matters, coordinating with fleet, safety, and other City departments to support operational goals and regulatory compliance Assists departmental leadership with strategic planning, policy implementation, operational decision-making, and the development of short- and long-term goals aligned with City objectives Develops, implements, and monitors safety programs, training initiatives, and compliance efforts related to environmental, occupational health, and workplace safety requirements Collaborates with internal departments and external partners to coordinate services, resolve operational issues, and support organizational initiatives Oversees fleet utilization, maintenance planning, and the implementation of operational technologies that improve service efficiency and effectiveness May oversee Core Services operations, including residential garbage and recycling collection, or Special Services operations, including yard waste, bulky waste, e-waste collection, special events, and downtown service programs Education and Experience High School diploma or G.E.D. equivalency; 5 to 7 years' experience in solid waste or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Required Licenses or Certifications Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Knowledge of:

Administrative processes, procedures, and best practices Operational planning principles, methodologies, and tools, in the context of waste management services Basic budgeting principles, financial reporting, and cost management Modern office practices and procedures including the use of standard office equipment Computer applications such as word processing, database, and spreadsheet applications Supervisory principles, practices and techniques

Skill In:

Conveying instructions, providing feedback, and liaising with various stakeholders such as staff, management, and external contacts Managing multiple tasks, priorities, and deadlines Ability to: Coordinate projects and initiatives Analyze complex situations, identify issues, and develop practical solutions Adapt to changes, handle pressure, and remain resilient in challenging situations

ADA and Other Requirements:

Work Environment and Physical Effort:

Medium:

Exerting up to 50 pounds of force occasionally, up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Environment:

Employees will frequently work in an office or similar indoor environment and in a vehicle.

Work Exposures:

Employees will occasionally be exposed to individuals who are hostile or irate, extreme cold (below 32 degrees), extreme heat (above 100 degrees), moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals or substances and loud noises. The City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are available upon request.