Charter Specialist

Job description At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for. We invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today.

SUMMARY:

T his position is primarily responsible for administering charter and part charter agreements by performing the following duties. Duties And Responsibilities Initiates contact with assigned charter producers to explain booking procedures, booking policies, payment terms, and intake special requests. Manages Charter files/accounts including creating and maintaining the charter master account. Maintains relationships with travel agencies/charter producers including monthly follow-up calls to assess sales momentum and respond to client needs. Creates and maintains individual reservations within the charter master account. Intakes all charter special and custom requests and coordinates their fulfillment with the Operations department. Handles high call and e-mail volume, navigates system software, and utilizes relevant internal tools. Answers questions and recommends appropriate products to fulfill customer needs. Manages charter inventory including, but not limited to, allocating, releasing, and blocking cabins in the reservations system and escalating inventory challenges to the Charter Manager and Vice President, Business Development. Collects and processes charter payments and allocates said payments to the associated bookings and charter master accounts. Keeps detailed financial records of all revenues and costs related to assigned charters including providing detailed financial summary to the client. Requests charter airfare and custom hotel/land arrangements. Coordinates with the Information Technology (IT) department for account productivity reports and assistance with system issues. Coordinates with the Operations department any custom charter requests and communicates any important information in a timely manner. Performs other related duties as assigned by management. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. One year certificate from college or technical school or two (2) years or more related experience and/or training within the travel industry or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in a professional manner while demonstrating business ethics and customer service. Ability to speak clearly and effectively via telephone, in person, and before groups of customers or employees of the organization. Ability to calculate figures and amounts such as discounts, interest, and commissions, by adding, subtracting, multiplying, and dividing. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer skills required:

Internet Software; Intermediate Level Spreadsheet Software; Intermediate Level Word Processing Software; Electronic Mail Software; and Presentation software, and Intermediate Level In-house Reservation Software; Phone Software; Accounting Software; Inventory Software Other Skills And Qualifications Required Excellent organizational, leadership, interpersonal communication, and computer skills. Clear and conceptual thinking ability is a plus. Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required. Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented. Remains calm and professional in stressful situations. Detail-oriented and works effectively under pressure while meeting all applicable deadlines. Must be able to work independently and productively with minimum supervision. Recognizes problems, identifies possible causes, and resolves routine problems. Ability to establish and maintain a professional atmosphere for employees, clients, and customers. Ability to communicate financial concepts and financial transaction data to travel partners and guests. Able to work a flexible schedule to include weekends. Knowledge of geography is helpful. May require some travel on an as-needed basis. Competencies Ethics & Integrity

• Leads with integrity, transparency, and professionalism; honors commitments; builds trust through consistent actions; upholds AmaWaterways' values and standards. Adaptability
• Responds effectively to change; manages competing priorities; remains resilient and focused amid uncertainty and evolving needs. Dependability
• Takes ownership of responsibilities; follows through on commitments; meets deadlines; communicates proactively when circumstances shift. Quality & Accountability
• Delivers accurate, thoughtful work; applies feedback to improve outcomes; maintains high standards while balancing efficiency. Analytical Thinking
• Synthesizes complex information; leverages data, experience, and sound judgment to design practical and effective solutions. Collaboration & Teamwork
• Partners effectively across teams and functions; values diverse viewpoints; build trust; advances shared goals and collective success. Customer Focus
• Responds with care and professionalism to internal and external customer needs; navigates challenges constructively; seeks feedback to elevate the experience.

Physical Demands And Work Environment Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel, or crawl Continually required to talk or hear While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and/or move up to 10 pounds Specific vision abilities required by this job include: Close vision; Color vision 9am-6pm PST Keywords cruises-charters policies-and-practices travel-agency maintenance-repair-and-operations-mro customer-needs business-development training-and-development hotels-accommodations insurance-consulting-and-technology information-technology information-and-communication-technology-ict disabilities-ada colleges-universities training-certification education-training environment-health-and-safety-hsse clubs-organizations commissions carried-interest oral-and-maxillofacial coupons-and-deals word-processor processing-js presentations financial-transaction transactional-data competencies ibm-security-soar lift-and-shift planning-and-design visual-art-design product-development-and-design ecology-environment performance-support-tools