Manages assigned Enterprise accounts and oversee support cases
Completes analysis and presents periodic reviews of operational performance to customer
Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
Makes recommendations on how new AWS offerings fit in the company architecture
Advocate for customer features and requirements within AWS (be their voice internally)
Participates in customers meetings (onsite or via phone)
Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible Key job responsibilities Executive leadership, ability to hold AWS technical conversations. Basic Qualifications
Bachelor's degree Preferred Qualifications
AWS Associate level certification, or degree in advanced technology Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Irvine

201,000.00
272,000.00 USD annually USA, CA, Mountain View
231,200.00
312,800.00 USD annually USA, CA, San Diego
201,000.00
272,000.00 USD annually USA, CA, San Francisco
231,200.00
312,800.00 USD annually USA, CA, Santa Monica
201,000.00
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