Must be Bilingual (Spanish)

Job Responsibilities:

Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
Contact patients when credit card payments are declined.
Follow up with refund requests.
Document all calls and actions are taken in the appropriate systems. Sets next work date if follow-up is needed.
Confirms/updates with patient/guarantor insurance and patient demographics information. Makes appropriate changes and submits/re-submits claims as indicated.
Establishes a payment arrangement with the patient/guarantor and follow-up on all payment arrangement plans implemented.
Document all patient complaints/disputes and forward them to the appropriate person for follow-up.
Perform other duties as needed.

Qualifications/Skills:

Must excel in interpersonal communication, customer service and be able to work both independently and as part of a team.
Must excel in organizational skills.
Must possess strong attention to detail and follow-through skills.

Education, Training, and Experience Required:

High School graduate or equivalent. Bilingual (Spanish) Must type 25-45 words per minute.

Hourly Rate Pay Range:

$17.00 to $19.00

Annual Range ($35,360.00 to $39,520.00)
Example of Annual O/T Range (5 to 10 hours per week @ 50 weeks range $6,375.00 - $14,250+)

Note:

Abundance of O/T Available Bonus Opportunity Team Bonus:

$0 to $500 per month (increases hourly rate up to $ 2 .88 per hour or up to $6k per year)

Profit Bonus:

$0 to $500 per month (increases hourly rate up to $ 2 .88 per hour or up $6k per year)

Total Compensation Opportunity Examples:

Annual Base Pay:

$41,735 (Estimate incl. 5 hrs O/T per week, Low-range Production and Profit Bonus after 3 months)

Annual Mid-Range Pay:

$54,315.00 (Estimate incl. 5 hrs O/T per week, Mid-range Production and Profit Bonus)

Annual Top Pay:

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